Territory Account Manager

2 weeks ago

Durban North, South Africa Isilumko Staffing (JHB) Full time

Join a leading global food delivery platform and be part of a fast-growing, dynamic team that connects restaurants, merchants, and customers. We are seeking a proactive, results-driven Account Manager to drive business growth, enhance merchant relationships, and build strategic partnerships. This is an exciting opportunity to help shape the future of the food delivery industry by working closely with a range of partners to optimise their business performance on the platform.

In this role, you will have the chance to take ownership of key accounts, develop long-term partnerships, and actively contribute to the platform’s success. If you are passionate about food, thrive in a fast-paced environment, and have a strong sales and relationship-building background, we want to hear from you

Key Responsibilities:

  • Drive Business Performance: Lead efforts to drive merchant and account growth across a specific region, including acquiring new small- and medium-sized partners that align with platform criteria.
  • Partnership Development: Build and maintain long-term relationships with key accounts, focusing on their financial performance, marketing efforts, and overall engagement on the platform.
  • Sales Strategy: Execute end-to-end sales motions for enterprise prospects, from qualification through contract negotiation and closing deals.
  • Market Insights: Leverage on-the-ground knowledge of the local market to inform business decisions and drive platform growth. Share feedback and insights with the broader team to improve product offerings.
  • Customer and Merchant Advocacy: Act as an ambassador for the brand, helping merchants understand and realise the value of the platform for both their businesses and their customers.
  • Strategic Growth Initiatives: Identify new opportunities within the market (e.g., Convenience, Grocery) and work on expanding business pillars to drive future growth.
  • Operational Excellence: Use analytical tools to measure performance and ensure that key metrics are being met. Apply operational rigor to improve merchant success.
  • Collaboration: Work closely with internal teams to solve problems, share feedback, and enhance the overall merchant and customer experience on the platform.

Requirements:

  • Experience: Minimum of 3 years in an account management or sales role, ideally within a fast-paced environment such as e-commerce, tech, or food delivery.
  • Education: Bachelor’s degree in a commercial or technical field.
  • Skills:
    • Proficiency in Excel and an interest in data analysis to drive business decisions.
    • Excellent communication and interpersonal skills, with the ability to negotiate, persuade, and advocate for customer needs.
    • Strong problem-solving abilities and the drive to find creative solutions to challenges.
    • Exceptional time management and organisational skills, with the ability to prioritise and manage multiple tasks effectively.
    • Highly autonomous, able to work with minimal oversight and take initiative.
  • Desire to Build Relationships: Passion for working with merchants and building strong, long-lasting partnerships to help them thrive on the platform.
  • Adaptability: Comfortable in a constantly changing work environment, with the ability to adapt quickly and effectively.

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