Snr Call Center Manager

Our client in Pretoria CBD needs experienced Call Center / Telesales Supervisor for the Customer Service Center. Our client offers a basic salary, and an excellent commission structure! You will be responsible and accountable for: - Management of the order processing department and call centre - Operations, strategy planning and implementation - Managing...

Due to growth, we are looking for another experienced OPERATIONS MANAGER who can lead our call center representatives to better performance and improve service quality, leading to customer growth.The suitable candidate will assist in establishing objectives, provide representatives with opportunities to expand their knowledge of services, products, and...

Join Our Team:We are seeking an experienced Call Center Team Lead to join our dynamic team at Health Window.The ideal candidate will have a proven track record of managing operations and teams, with expertise in establishing objectives, training, coaching, and leading call center agents.Responsibilities:Manage call center operations and teams to achieve...

**Job Purpose**: **Key Responsibilities**: - **Call Monitoring**:_ - Conduct regular monitoring of inbound and outbound calls to assess compliance with quality standards. - Evaluate agent performance based on established metrics and criteria. - **Feedback and Reporting**:_ - Provide constructive feedback to agents and team leaders based on call...

**Unlock Your Career in Pharmaceuticals! Join Our Dynamic Call Center Team!** Are you ready to take your career to the next level in the pharmaceutical industry? We're excited to offer an incredible opportunity to join our growing team at us as a Sales Representative in our state-of-the-art call center! This a month to month contract. **Why Join...

Manage large amounts of inbound and outbound calls in a timely manner. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Meet personal/team qualitative and...

Job brief We are looking for a skilled **Call center manager**to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. The goal is to do everything possible to attain goals and achieve great results for...

_**SNR OPERATIONS MANAGER, Snr Key Position, R50-60k, PTA**_ Engineering company specializing in Electronic systems requires the following: The Senior Operations Manager is responsible for managing the daily operations of the organization such that the Company achieves its organizational objectives. The role includes a strong business development focus, as...

Are you seeking an opportunity to ignite your career within the service industry? Here's your chance to shine with Sirrah Recruitment, collaborating with a leading medical client in Pretoria. We're on the lookout for enthusiastic individuals to join our team temporarily as Customer Service Representatives. Dive into this international campaign, where...

**Job Duties/Responsibilities will include**: Provide excellent service to customers and meet expectations based on agreed processes Manage all incidents, maintain resolution times as specified in the company service level agreement Own customer issues through to resolution and to recognize when to escalate Provide reports as and when required. Ensure...

**Responsibilities** - Monitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality service - Assessing Agent Performance: They evaluate agents interactions with customers, providing feedback and coaching to improve process and communication - Assessing Technology and Skills within Team :...

Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent. This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center. **ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up...

**Call Centre Agent** **Salary**: Up to R8 000 per month Our client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlake's who has experience within the loans or debt collections industry. Minimum requirements: - Matric - Reliable own transportation - Previous Debt Collection or loans industry experience...

Our Client a Global Tech firm is seeking a Process Analyst Call Centre to join their team in Pretoria Menlyn on a contract basis . They offer stability, growth, attractive rates and a great working environment.ResponsibilitiesMonitoring Calls: Analysts listen to live or recorded calls to ensure agents adhere to company guidelines and provide quality...

The Call Centre QA and compliance officer will monitor process implementation. - The Call Centre QA and compliance officer will ensure that quality & compliance standards within the call center are consistently met. - This individual will be responsible for Agent communication and training, Quality Assurance as well as regular briefings with senior...

Automotive Snr Warehouse Manager/Area Branch Manager Pretoria, RNeg + Ben - Matric Essential - Degree/ Diploma in either Warehouse Management/Logistics/Supply Chain - 5- 10 Years AUTOMOTIVE experience - 5- 10 experience as Warehouse Manager in Automotive and OR - 5 - 10 Years’ experience as Area Branch Manager in Automotive - Inventory Control experience...

**Duties**: Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Building professional relationships - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer...

Job Title:Snr Specialist: Procurement Strategist About the RoleThis Snr Specialist: Procurement Strategist opportunity has arisen at City of Ekurhuleni, Gauteng. Salary InformationThe estimated salary for this role is R550,000 - R700,000 per annum based on the job requirements and location. Job DescriptionIn this key position, you will be responsible for...

**Duties**: - Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer system - Various languages will be an...

**Responsibilities**: - Management of calls in a professional and efficient manner - Follow up calls where and when needed - Explanation of credit life insurance principles - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer system - Various languages...