Call Centre Manager

**JOB PURPOSE**: **KEY PERFORMANCE AREAS**: - Provide a call center service in accordance with the Compliance Contact Centre manual and standards - Administer the compliance query process in accordance with the set procedures - Respond to general compliance, registration and reporting related queries - Develop an understanding of various regulated...

**Responsibilities**: - Manage operations and teams - hourly, daily and monthly KPIs - Hiring, training, coaching, and leading call centre & sales representatives as they provide support for customers - Maintain and grow existing relationships with clients - Contribute to improving our current products and services - Actively seek out and pursue new...

Gauteng, Pretoria East - R 55 000 - R 70 000 (Negotiable) Well established Law Call Centre is looking for a Call Centre Manager to join their team **Minimum requirements**: - Any Related Qualification - 8 Years' plus experience as the Manager of a Call Centre dealing with soft collections for Financial institutions and other Corporate Clients - Contact...

**Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Pretoria, Gauteng- **Job Title**: Call Centre Operations Manager (Pharma)- Closes: 30 September 2024**Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Call Centre Operations Manager (Pharma) - Pretoria.**: My Client in the Pharmaceutical...

**Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.** - **Grade 12 and;** - **Formal Training or...

A well-established organization in** PRETORIA **is seeking a **Call Centre Agents** **to join their team **Salary will be discussed in the interview.** **Qualifications and Experience**: - Call Agent or equivalent position: three (3) years of Call Centre industry experience. **Technical Skills** - Exceptional knowledge of MS Office full package - Good...

**Call Centre Agent** **Salary**: Up to R8 000 per month Our client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlake's who has experience within the loans or debt collections industry. Minimum requirements: - Matric - Reliable own transportation - Previous Debt Collection or loans industry experience...

RE 5 and 120 FAIS credits are essential - Market products and achieve sales targets - Sell policies (In and out bound ) - Capture policies on the system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **Requirements**: - Adhere and comply to FSB board notice in terms of FAIS - Matric - Call centre...

Gauteng, Pretoria East - R 7 000 - R 8 000 Established Law Firm is looking for a Call Centre agent to join their dynamic team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 2 Years' plus experience working in a Call Centre dealing with Banking Collections, Micro loans etc. - Must have...

Gauteng, Pretoria East - R 6500 - R 7500 Well established Law Firm with a Debt Collections Department is looking for a Call Centre Agent to join their team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 3 Years' plus experience working in a Call Centre dealing with Banking Collections,...

**POSITION PURPOSE** This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate...

**Job Overview** The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers. **Qualifications and Experience** - Grade 12 - Call Centre or telesales certification - In-depth...

A new call centre company its looking for sales agents around pretoria training will be provided, please note that its commission based plus weekly and monthly incentives the is no basic salary for more information please contact this number 0715568385.. Work Remotely - No **Job Types**: Full-time, Permanent **Salary**: R4,000.00 - R6,000.00 per...

**Call Centre Sales Team Leader (JB3255)**: Menlyn, Pretoria, Gauteng - Sales **Call Centre Sales Team Leader (JB3255)** **Pretoria** **R15000 per month plus commission** Responsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources...

We are seeking a skilled Call Centre QA and Compliance Officer to join our team! Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call Centre environment. **Minimum Requirements** - Grade 12. - 4-5 years’ experience in a...

We are seeking a skilled Call Centre Process Improvement Specialist to join our team at HR Genie in Pretoria, Menlyn. This is a contract position that offers stability, growth, attractive rates, and a great working environment.Key Responsibilities:Call Monitoring: Our ideal candidate will listen to live or recorded calls to ensure agents adhere to company...

Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

The Call Centre QA and compliance officer will monitor process implementation. - The Call Centre QA and compliance officer will ensure that quality & compliance standards within the call center are consistently met. - This individual will be responsible for Agent communication and training, Quality Assurance as well as regular briefings with senior...

**Call Centre Operator** **Fidelity Cash Solutions - CashMaster, Midrand** **Reporting to: Call Centre Manager/CRM Manager The above position is vacant at CashMaster in Waltloo (Midrand), reporting to the **Call Centre Manager/CRM Manager.** **Minimum Requirements**: - Must possess good communication skills, especially for listening. This is necessary in...

Menlyn, Pretoria, Gauteng - Sales **Call Centre Sales Team Leader (JB3255)** **Pretoria** **R15000 per month plus commission** Responsible for managing the regional business unit and sales force in order to achieve the annual sales budget set for the unit and to optimize the branch and business unit resources as set by the sales division. **Educational...