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Product Head

1 month ago

Sandton, South Africa CapitalH Full time

Our client in the banking industry is looking for a Product Head for their Salesforce / CRM product to be based at their Sandton offices.

The Purpose of the role is to take ownership and accountability for the Salesforce Product, translating strategic direction (the what) into a ‘best in world’ product through the leadership of a dedicated team, with the single focus of the product and through the entire product life cycle, planning and management of delivery, (the how.)

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • A relevant post-graduate qualification in Information Technology or Information Management (Ideal or Preferred)
  • Honours Degree in Information Technology or Information Management (Beneficial)

Experience

  • 10+ years’ experience in CRM
  • 5+ years’ experience on Salesforce platform
  • Business and product vision; has had ownership responsibility for a Product previously.
  • Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
  • Working at strategic, tactical and technical levels.
  • Career experience to include some time in one or more technical roles.
  • Communicating with technical and non-technical senior stakeholders across multiple business units.
  • Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications.
  • Using data and metrics to test theories, confirm assumptions, and measure success
  • Earning trust across different levels and multiple groups of a large organization
  • Scoping/running usability studies and/or customer research.
  • Client development and validating products through customer feedback.
  • Using influence and relationships to drive and achieve objectives.
  • Leading and managing multi-functional teams to deliver.
  • Managing and working with remote / hybrid teams

Knowledge & Skills

  • Understanding of the Salesforce product suite, including Sales, Services, Community, Marketing and Community Clouds
  • Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
  • Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
  • Financial acumen - sufficient to effectively operate own cost centre
  • People leadership and management practices to empower, create focus and delivery.
  • Organising, planning and prioritising work.
  • Data-driven approach; analytical and quantitative skills.
  • Technologically literate and able to adapt to new technologies.
  • Able to dive deep in understanding the product, the business, and the competitive landscape.
  • Able to present complex technical information in a clear and concise manner to a variety of audiences.

Skills

  • Interpersonal & Relationship management Skills
  • Commercial Thinking Skills
  • Strategic Thinking Skills
  • Problem solving skills
  • Decision making skills

Conditions of Employment

  • Clear criminal and credit record
  • Contactable via own mobile phone
  • Willing and able to work shifts, including weekends

General:

  • Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
  • Our client is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
  • Please include your current salary and salary expectations.

 

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