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Product Head

4 months ago

Sandton, South Africa Capital H Staffing and Advisory Solutions Full time

Our client in the banking industry is looking for a Product Head to drive the strategy for their Salesforce / CRM product. The role is based in Sandton, Johannesburg.

The Purpose of the role is:

  • To have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a 'best in world' product through the leadership of a dedicated team, with the dual focus of the platform ownership and, driving, planning and ensuring delivery.
  • To integrate and align the Product through guiding and coaching Product the team so that world class capabilities and services are developed according to the requirements of the Business Owner/s and organisational strategy and objectives.
  • Ownership in designing, developing, maintaining and scaling the best CRM (Salesforce) product. This entails accountability for strategic direction and product vision; optimisation and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimising the product by understanding the client needs (internal and external), the Bank's Client Service model, competitor and regulatory environment. Leading and coaching a team to enable the best client experience and Return on Investment.
  • Salesforce knowledge and experience is a must for this role.

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • A Bachelors Degree in Information Technology or Information Management (Ideal or Preferred)
  • Honours Degree in Information Technology or Information Management (Beneficial)

Knowledge and Experience

Minimum:
Experience

  • 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech.
  • 5+ years' experience managing products.
  • Business and product vision; has had ownership responsibility for a product previously.
  • Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
  • Working at strategic, tactical and technical levels.
  • Career experience to include some time in one or more technical roles.
  • Communicating with technical and non-technical senior stakeholders across multiple business units.
  • Using data and metrics to test theories, confirm assumptions, and measure success
  • Earning trust across different levels and multiple groups of a large organization
  • Usability studies and/or customer research principles and methods.
  • Client development and product validation through customer feedback.
  • Using influence and relationships to drive and achieve objectives.
  • Leading and guiding multi-functional teams with a single product operating model
  • Leading and having oversight of remote / hybrid teams.
  • Salesforce experience including leading defining strategy and leading a team(s).

Knowledge and Skills

  • Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
  • Business acumen and systems thinking; able to take a 'big picture' view, assess, make a logical, sound decision and influence others to achieve objectives.
  • Financial acumen - sufficient to effectively operate own cost centre
  • People leadership and management practices to empower, create focus and delivery.
  • Organising, planning and prioritising work.
  • Data-driven approach; analytical and quantitative skills.
  • Technologically literate and able to adapt to new technologies.
  • Able to dive deep in understanding the product, the business, and the competitive landscape.
  • Able to present complex technical information in a clear and concise manner to a variety of audiences.

Skills

  • Commercial Thinking Skills
  • Decision making skills
  • Interpersonal & Relationship management Skills
  • Problem solving skills
  • Strategic Thinking Skills

Additional Information

  • Clear criminal and credit record

General:

  • Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
  • Our client is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
  • Please include your current salary and salary expectations.