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Product Head
4 months ago
Our client in the banking industry is looking for a Product Head to drive the strategy for their Salesforce / CRM product. The role is based in Sandton, Johannesburg.
The Purpose of the role is:
- To have ownership and accountability for our Core Relationship Management Platform, Salesforce, including translating strategic direction into a 'best in world' product through the leadership of a dedicated team, with the dual focus of the platform ownership and, driving, planning and ensuring delivery.
- To integrate and align the Product through guiding and coaching Product the team so that world class capabilities and services are developed according to the requirements of the Business Owner/s and organisational strategy and objectives.
- Ownership in designing, developing, maintaining and scaling the best CRM (Salesforce) product. This entails accountability for strategic direction and product vision; optimisation and scaling of capabilities; driving adoption of Salesforce as a strategic technology; optimising the product by understanding the client needs (internal and external), the Bank's Client Service model, competitor and regulatory environment. Leading and coaching a team to enable the best client experience and Return on Investment.
- Salesforce knowledge and experience is a must for this role.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- A Bachelors Degree in Information Technology or Information Management (Ideal or Preferred)
- Honours Degree in Information Technology or Information Management (Beneficial)
Knowledge and Experience
Minimum:
Experience
- 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech.
- 5+ years' experience managing products.
- Business and product vision; has had ownership responsibility for a product previously.
- Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
- Working at strategic, tactical and technical levels.
- Career experience to include some time in one or more technical roles.
- Communicating with technical and non-technical senior stakeholders across multiple business units.
- Using data and metrics to test theories, confirm assumptions, and measure success
- Earning trust across different levels and multiple groups of a large organization
- Usability studies and/or customer research principles and methods.
- Client development and product validation through customer feedback.
- Using influence and relationships to drive and achieve objectives.
- Leading and guiding multi-functional teams with a single product operating model
- Leading and having oversight of remote / hybrid teams.
- Salesforce experience including leading defining strategy and leading a team(s).
Knowledge and Skills
- Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
- Business acumen and systems thinking; able to take a 'big picture' view, assess, make a logical, sound decision and influence others to achieve objectives.
- Financial acumen - sufficient to effectively operate own cost centre
- People leadership and management practices to empower, create focus and delivery.
- Organising, planning and prioritising work.
- Data-driven approach; analytical and quantitative skills.
- Technologically literate and able to adapt to new technologies.
- Able to dive deep in understanding the product, the business, and the competitive landscape.
- Able to present complex technical information in a clear and concise manner to a variety of audiences.
Skills
- Commercial Thinking Skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Strategic Thinking Skills
Additional Information
- Clear criminal and credit record
General:
- Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
- Our client is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
- Please include your current salary and salary expectations.