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Commercial Support Specialist
3 months ago
Our client is looking for a Commercial Support Specialist to join their team.
Responsibilities:- Manage ad-hoc rate requests, including requesting buying rates from shipping lines as needed.
- Request and capture monthly buying rates, ensuring deadlines are met.
- Request monthly BAF (Bunker Adjustment Factor) updates.
- Update both internally and externally on BAF and Period changes for nominated vessels.
- Inform the selling team of any ad-hoc and monthly rate changes or surcharges.
- Keep other departments within the company informed of any important rate-related issues or scenarios.
- Request, capture, and manage carrier haulage rates.
- Request, capture, and manage shipping line destination charges as needed.
- Process shipping line invoices, verifying them against received quotes.
- Process cold store invoices received.
- Update relevant changes and notices in the system as received from the industry.
- Treat all information as confidential.
- Strong organizational and communication skills to manage workload and prioritize tasks.
- Attention to detail and accuracy.
- Ability to work under pressure and meet daily, weekly, and monthly deadlines.
- Resilient and able to work all hours and from home when needed.
- Ability to identify team needs and assist where required.
- Knowledge of Google Workspace (Google Sheets) and Excel, along with proper email etiquette.
- Ability to read and understand shipping freight and other charges.
- Fast learner in internal and external computer systems and processes.
- Ability to work with multiple key stakeholders both internal and external in a dynamic, changing industry environment.
- Grade 12 (Essential).
- Diploma in Shipping, Clearing and Freight Forwarding, Distribution and Logistics Business Management, or related field (Desirable).
- Minimum of 2 years of experience in Freight Forwarding and Logistics
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