Digital Customer Support agent

2 weeks ago


Pretoria, Gauteng, South Africa CLS Human Capital Specialists Full time
Job title : Digital Customer Support agentJob Location : Gauteng, PretoriaDeadline : March 19, 2025Quick Recommended Links
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JOB PURPOSE

  • Product Experts provide high-quality first-line support and remote care to the company's USA customers.
  • They maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.
  • Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer's behalf.
  • They also ensure that customers' devices are operational and that the customers understand how to use and maintain their hearing aids.

REQUIREMENTS
Minimum education (essential):

  • Matric

Minimum education (desirable):

  • Customer Satisfaction Certificate

Minimum applicable experience (years):

  • 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)

Required nature of experience:

  • Customer relations and relationship management
  • Telephonic and email support
  • Video calling experience (advantageous)
  • Contact centre experience
  • Telephonic sales experience and high conversion rates (advantageous)
  • Technical support experience
  • Administration and record management
  • Working in a digital environment

Skills and Knowledge (essential):

  • CRM system experience
  • Telephonic sales and support skills
  • Excellent English skills (written and spoken)
  • Excellent communication ability and oratorship
  • Conflict management
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