Technical Support Engineer I

3 weeks ago


Stellenbosch, South Africa Capitec Bank Full time
Job title : Technical Support Engineer IJob Location : Western Cape, StellenboschDeadline : March 26, 2025Quick Recommended Links
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Purpose Statement

  • To provide end-user technology support to all users (clients) at Campus, Branches, Regional Offices and roaming users of Capitec Bank (responsible for all geographic regions). 
  • To assume responsibility for the repairs of faulty equipment and logging of incidents with vendors / suppliers, and propose solutions to prevent incidents from re-occurring.

Experience

Minimum:

  • 3 - 5 Years’ experience in a corporate technical support environment
  • 3 Years knowledge related to Microsoft hardware and software technology
  • Basic knowledge of diagnostic principles and troubleshooting
  • Client relationship management practices and principles 
  •  Dependent on the business requirement the specified experience may be subject to change.

Ideal:

  • 5+ Years’ experience in an IT operational environment of which 3 years should be experience in a Banking environment 
  • Vendor relationships and management

Qualifications (Minimum)

  • A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science

Qualifications (Ideal or Preferred)

  • Bachelor's Degree in Information Technology - Technical Support or Information Technology - Computer Science

Knowledge

MINIMUM:

  • Knowledge in a corporate support environment
  • Knowledge related to Microsoft hardware and software technology
  • Basic knowledge of diagnostic principles and troubleshooting
  • Client relationship management practices and principles

IDEAL:

  • Knowledge in a corporate and supplier support environments
  • Knowledge related to Apple hardware and software technology
  • Advanced knowledge of diagnostic principles and troubleshooting
  • Client relationship management practices and principles
  • Understanding SCCM principles  
  • Vendor relationships and management

Skills

  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Analytical Skills
  • Negotiation skills

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