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Technical Support Lead

1 week ago

Stellenbosch, Western Cape, South Africa Capitec Bank Ltd. Full time

Career Opportunities at Capitec Bank Ltd.

About the Role

We are looking for a Technical Support Lead who will be responsible for delivering exceptional customer service to our clients by resolving their technical queries in a timely and professional manner.

Main Responsibilities
  • To lead the delivery of technical / desktop support to users at Capitec Retail and Business Retail Centres and ensure that faulty equipment is repaired by suppliers according to SLA and standards.
  • Effectively lead the Technical Support team to contribute to the business objectives by enabling engineers to meet agreed-set targets while focusing on internal client service and support.
Qualifications and Skills
  • A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science.
  • ITIL v4 Foundation.
  • Client relationship management practices and principles.