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Senior Technical Support Specialist

1 week ago

Stellenbosch, Western Cape, South Africa Capitec Bank Full time

Job Summary:

Candidate sought for Banking Industry Technical Leader position at Capitec Bank. Responsible for leading technical support teams and driving delivery on operational workload in line with SLA agreements.

Main Responsibilities:

  • Engage with business units to understand clients' needs and drive solutions.
  • Lead the delivery of IT-facilities and projects, ensuring asset management lifecycles are applied within the organization.
  • Manage and lead people/teams, oversee and validate work of others.
  • Liaise with vendors regarding technical changes and support.
  • Incident and Problem management analysis.

Requirements:

  • 5 years' minimum experience in a corporate technical support environment.
  • Experience in supporting executive management end-users.
  • 4 years' experience working with knowledge related to Microsoft and Apple hardware and software technology.
  • 4 years' experience in knowledge of diagnostic principles and troubleshooting using technology tools.
  • 5 years' experience in client relationship management practices and principles.
  • ITIL v4 Foundation.
  • AWS Certification.