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Technical Support Team Lead

1 week ago

Stellenbosch, Western Cape, South Africa Capitec Bank Full time

Overview:

Capitec Bank seeks a skilled Technical Support Team Lead to join its team. This role is responsible for leading technical support teams and ensuring delivery on operational workload in line with SLA agreements.

Key Responsibilities:

  • Engage with relevant Business units to understand clients' needs.
  • Lead the delivery of IT-facilities and projects, and ensure asset management lifecycles are applied within the organization.
  • Ensure teams adhere to processes and that risks are mitigated.
  • Lead the delivery of technical/desktop support to users at Capitec Retail and Business Retail Centres and ensure faulty equipment is repaired by suppliers according to SLA and standards.
  • Liaise with vendors regarding technical changes and support.
  • Incident and Problem management analysis.

Requirements:

  • 5 years' minimum experience in a corporate technical support environment.
  • Experience of managing and leading people/teams | overseeing and validating work of others.
  • Experience in supporting executive management end-users.
  • 4 years' experience working with knowledge related to Microsoft and Apple hardware and software technology.
  • 4 years' experience in knowledge of diagnostic principles and troubleshooting using technology tools.
  • 5 years' experience in client relationship management practices and principles.
  • ITIL v4 Foundation.
  • AWS Certification.