Customer Success Specialist

2 weeks ago


Cape Town, South Africa Massive Diamonds Marketing Full time

We’re looking for a proactive and customer-oriented Customer Success Specialist to join our dynamic team.In this role, you’ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.Your responsibilities will include managing the implementation process, being the go-to contact for customer inquiries, configuring software elements, and coordinating with other teams for complex integrations or customizations. You’ll advocate for customer needs, respond to feedback, and actively engage with customers to promote successful outcomes.If you’re passionate about customer success and adept at juggling multiple projects, we’d love to have you on board.ResponsibilitiesServe as a project manager for successful product implementation.Act as a dedicated contact for new customers, answering questions and providing advice.Configure basic software elements and coordinate complex data migrations or custom integrations.Advocate for customers by capturing feature requests and feedback.Proactively contact customers post-implementation based on account health metrics.Participate in calls with Account Managers or Sales for functionality explanations or custom service documentation.Prepare implementation plans with project milestones for custom projects.Requirements Matric/NQF Level 4.South African ID/Asylum.No Experience Needed.Sober habitsWilling to relocate and travel as per location on employment terms.



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