See more Collapse

Associate Customer Success Analyst

1 month ago


Cape Town, South Africa Impact.com Full time

**Our Company**:
**Why this role is exciting**:
As a Customer Success Analyst, you will work closely with our Customer Success team by analyzing data and providing them actionable insights to ensure we maximize the growth potential of our clients, drive new partnerships, and identify any potential churn risk. Additionally, you will work closely with clients to gather feedback, find trends, and identify opportunities for automation and areas for improvement within the platform.

This role requires a combination of excellent communication skills, an understanding of customer needs, the ability to work independently but also collaborate effectively, and a deep data drive, analytical, and critical thinking mindset.

**Essential Responsibilities**:

- This role will have a requirement of overlapping with our US office hours in Pacific Standard Time (PST) hours at least 2 days per week
- Analyze data and provide insights on the growth potential of our clients so we can align our engagement efforts with customers
- Develop and maintain ETL processes to create useable and valuable data objects for the company
- Use data to predict what kind of product or service will be most useful for clients in the future
- Gather information from various sources and interpret patterns and trends
- Monitor and report on metrics and KPIs
- Learn the Impact Reporting Tools
- Learn the Impact Databases (which data is where, and how to find what you need)
- Build dashboards and reports in Domo, Looker, and Salesforce
- Provide trend analysis and actionable insights on new and existing partnerships
- Measure the effectiveness of advertiser's campaigns and strategies
- Convert complex data and findings into understandable tables, graphs, and written reports
- Perform ad hoc benchmarking and gap analysis research for clients
- Identify opportunities for automation and areas for improvement within the platform
- Define the methods and metrics by which we'll measure progress and success
- Provide customer insights and share optimization opportunities based on customer data
- Other duties as assigned by the Company

**Core Competencies and Required Experience**:

- Strong analytical and critical thinking
- Curious, with the ability to think in different context
- Qualification in statistics, mathematics, or a related field
- Detail-oriented and able to efficiently prioritize tasks
- Strong interpersonal and communication skills and ability to build relationships with stakeholders
- Self-motivated and able to work independently, while also collaborating effectively with internal teams
- Ability to tackle a complex problem and break it down into understandable smaller components
- SQL and Python skills a plus
- Keen interest in Lean Management techniques and methodologies
- Expert Excel / Google Sheets skills required
- Experience with data visualization software required (Tableau, Looker, DOMO, or similar)
- Familiarity with the affiliate marketing industry or performance marketing is a plus
- Experience using a CRM tool (e.g. Salesforce) is a plus

**Benefits/Perks**:

- **Unlimited PTO policy**
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training & Development**
- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Stock Options**
- 3-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Free **Affiliate & Partnerships Industry Fundamentals Certification** by PXA**:

- **Flexible work hours**:

- **Casual work environment**

**_ This position will be based in Cape Town_**

LI-RL1


We have other current jobs related to this field that you can find below


  • Cape Town, Western Cape, South Africa Meltwater Group Full time

    DescriptionWhat You'll DoOur Customer Success Associate will collect and evaluate information available publicly using Meltwater's proprietary software technology. Using this information, the Customer Success Associate will collate key insights which inform our B2B clients' decision-making across a range of industries including government, education, retail,...


  • Cape Town, South Africa Meltwater Group Full time

    **Description** **What You’ll Do** Our Customer Success Associate will collect and evaluate information available publicly using Meltwater’s proprietary software technology. Using this information, the Customer Success Associate will collate key insights which inform our B2B clients’ decision-making across a range of industries including government,...


  • Cape Town, South Africa Tagmarshal Full time

    You will be trained on and acquire in-depth system and product knowledge, to confidently support your client base and help them implement Tagmarshal successfully at their facility. Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. Our new team member is...


  • Cape Town, South Africa Aerobotics Full time

    **Customer Success Associate** We are looking for a **Customer Success Associate** to join our Customer Success Team in **Cape Town.** **About Aerobotics** Our mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and artificial...


  • Cape Town, Western Cape, South Africa Agfunder Full time

    We are looking for a Customer Success Associate to join our Customer Success Team in Cape Town.About AeroboticsOur mission is to provide intelligent tools to feed the world. We do this by providing tree and fruit insights to growers in 18 countries around the world, enabled by drone imagery and artificial intelligence.We have analysed over 280 million trees...


  • Cape Town, South Africa dLocal Full time

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Cape Town, Western Cape, South Africa Language Recruiters Full time

    Job DescriptionCustomer Success Analyst (Dutch-Speaking) Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here Come aboard a innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace...


  • Cape Town, South Africa Tagmarshal Full time

    **Company**:Tagmarshal **Position**:Customer Success Project Coordinator **Commencement**:1 January 2024 **Contract**: Full time **Work hours**:8.30 AM - 5:00 PM **Location**:Cape Town CBD, South Africa. **Role summary**: Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the...


  • Cape Town, South Africa The Vocation Station Full time

    **Customer Success Representative** **_ **_We do have a great company culture with a hybrid / remote work policy_** - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present monthly reports to them,...


  • Cape Town, South Africa Language Recruiters Full time

    **Customer Success Analyst (Dutch-Speaking)** Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here! Come aboard a innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace...


  • Cape Town, Western Cape, South Africa Istituto Marangoni Full time

    Company Description NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer...


  • Cape Town, South Africa Language Recruiters Full time

    Customer Success Analyst (Dutch-Speaking) Are you ready to shape the future of the energy sector? Thrive in a fast-paced, dynamic environment? Your journey starts here! Come aboard a  innovative team leading the charge in energy transformation. Our client is redefining EV fleet and battery storage solutions, empowering businesses to embrace...


  • Cape Town, South Africa The Vocation Station Full time

    **Customer Success Representative (technical Cyber Security)** **_ **_We do have a great company culture with a hybrid / remote work policy_** - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and...


  • Cape Town, South Africa Fiskal Finance Full time

    As a Customer Success Manager, you will be working closely with clients to build sustainable and long lasting relationships, with an exceptional customer experience, ensuring that we meet our service level agreements and be the glue between clients and technical team members. This position offers a unique opportunity for Customer Success Managers to expand...


  • Cape Town, South Africa NielsenIQ Full time

    **Company Description** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive...


  • Cape Town, South Africa NielsenIQ Full time

    The Customer Success Lead Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development...


  • Cape Town, South Africa NielsenIQ Full time

    The Customer Success Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development...


  • Cape Town, Western Cape, South Africa Fiskal Finance Full time

    As a Customer Success Manager, you will be working closely with clients to build sustainable and long lasting relationships, with an exceptional customer experience, ensuring that we meet our service level agreements and be the glue between clients and technical team members. This position offers a unique opportunity for Customer Success Managers to expand...


  • Cape Town, Western Cape, South Africa LSEG (London Stock Exchange Group) Full time

    This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Specialist plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers' business objectives...


  • Cape Town, Western Cape, South Africa NielsenIQ Full time

    The Customer Success Lead Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development...