Portuguese Customer Success Agent

1 month ago

Cape Town, South Africa Language Recruiters Full time

Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) 

Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) 

This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on

Key Responsibilities as the Portuguese Customer Success Agent (Sportsbook) in Cape Town:

  • Provide telephonic and e-mail service and support to customers placing online sports bets.
  • Offer advice to customers engaging in online sports betting.
  • Respond to technical and/or account-related queries raised by customers.
  • Conduct research using available resources, such as sports shows on television, to adequately respond to queries.
  • Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.
  • Escalate complex queries to the line manager.
  • Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.
  • Accurately onboard new customers by opening betting accounts.
  • Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers’ online accounts accordingly.
  • Process deposits to customers’ online accounts.


Requirements

Requirements for this Portuguese Customer Success Agent role in Cape Town:

  • Fluent in Portuguese ( Native) 
  • Matric (High School Diploma)
  • Minimum of 2 – 3 years’ experience in call cente(essential)
  • lMinimum of 2 years’ experience in a sportsbook/casino environment (preferred)
  • Availability for shift work
  • Strong understanding of customer service principles and practices
  • Knowledge of the rules of a wide variety of sports
  • Understanding of odds and betting
  • Fully computer literate

If you meet the above requirements for this Portuguese Customer Success Agent job in Cape Town, we want to hear from you Send your CV today. 



  • Portuguese Customer Success Agent

    5 days ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this...

  • Portuguese Customer Success Agent

    5 days ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book)Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook)Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town:Offer advice to customers engaging in online sports betting. Respond to technical and/or...

  • Portuguese Customer Success Agent

    2 months ago

    Cape Town, South Africa Initiate international Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in **Cape Town** as a Portuguese Customer Success Agent (Sportsbook) **Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to...

  • Portuguese Customer Success Agent

    2 weeks ago

    Cape Town, South Africa Initiate international Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in **Cape Town** as a Portuguese Customer Success Agent (Sportsbook) **Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to...

  • Portuguese Customer Success Agent

    3 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in **Cape Town** as a Portuguese Customer Success Agent (Sportsbook) **Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to...

  • Portuguese Speaking Customer Success Architect Job

    2 months ago

    Cape Town, South Africa Language Recruiters Full time

    A leading media research company in **Cape Town, South Africa** is on the lookout for a **Portuguese speaking Customer Success Architect** who can help them take over the world, one satisfied customer at a time. You’ll be the driving force behind our client’s success, working with their customers to make sure they’re getting the most out of their...

  • Sales Agent

    4 weeks ago

    Cape Town, South Africa Neo Group Full time

    Welcome to Neo Group, a company that values its employees and believes in fostering a positive work environment where your growth and well-being are paramount.Join us on an exciting and fulfilling career journey, filled with opportunities and challenges that help you reach your true potential. We are committed to your success, as it directly contributes to...

  • Portuguese Speaking Online Vip Agent

    2 months ago

    Cape Town, South Africa Initiate international Full time

    Ready to elevate your career in the world of luxury hospitality? A leading international luxury hospitality group has an exciting job opportunity for a **Portuguese speaking Online VIP Agent** to join their team in **Johannesburg, South Africa**! **Key Job Responsibilities as the Portuguese speaking Online VIP Agent in Johannesburg, South Africa**: -...

  • Join Our Team As Portuguese Customer Service Agents!

    2 weeks ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    Are you ready to embark on an exciting career journey? Your destination is right here! We're on the hunt for dynamic and motivated **Portuguese-speaking Customer Service Agents** to join our Somerset-based contact center, nestled in the picturesque Helderberg Area. We're not just a company; we're a global family, and we want you to be a part of our growth...

  • Join Our Team As Portuguese Customer Service Agents!

    7 days ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    Are you ready to embark on an exciting career journey? Your destination is right here! We're on the hunt for dynamic and motivated **Portuguese-speaking Customer Service Agents** to join our Somerset-based contact center, nestled in the picturesque Helderberg Area. We're not just a company; we're a global family, and we want you to be a part of our growth...

  • Portuguese Call Centre Agent

    6 days ago

    Cape Town, South Africa Job Crystal Full time

    Portuguese Call Centre Agents needed - Junior Must have matric and computer skills **Experience**: - Cold calling: 1 year (preferred)

  • Join Our Team As Portuguese Customer Service Agents

    5 days ago

    Cape Town, Western Cape, South Africa ARC Business Process Outsourcing Full time

    Are you ready to embark on an exciting career journey? Your destination is right here We're on the hunt for dynamic and motivated Portuguese-speaking Customer Service Agents to join our Somerset-based contact center, nestled in the picturesque Helderberg Area. We're not just a company; we're a global family, and we want you to be a part of our growth...

  • Portuguese Call Centre Agent

    5 days ago

    Cape Town, Western Cape, South Africa Job Crystal Full time

    Portuguese Call Centre Agents needed - JuniorMust have matric and computer skills**Experience**:- Cold calling: 1 year (preferred)

  • Portuguese Speaking Telesales Agent

    5 days ago

    Cape Town, Western Cape, South Africa Carbon Media Solutions Full time

    We are currently seeking a dynamic, charismatic, and Portuguese-speaking Telesales Agent to join our growing team. This position offers an excellent opportunity for those who excel in sales and are passionate about delivering exceptional customer experiences.Responsibilities: Make outbound calls to prospective customers using provided VOIP and contact list....

  • Call Centre: English

    13 hours ago

    Cape Town, South Africa Bridgena Barnard Personnel Group Full time

    N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in AfricaN/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in AfricaEnglish & Portuguese Knowledge of Mozambique or Angola clientsForeign nationals welcome but Legal Docs must be in placeComputer literateContactable...

  • Portuguese Claims Manager

    5 days ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Job DescriptionOur client is seeking an experienced Portuguese Claims Manager (Health Care) in Johannesburg (Hybrid / Remote) adept at handling complex issues related to healthcare policies and processes. The successful candidate will manage a team responsible for case management, claims processing, and customer service. This role demands expertise in...

  • Call Centre: English

    4 days ago

    Cape Town, South Africa Bridgena Barnard & Associates Full time

    N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in AfricaEnglish & Portuguese Knowledge of Mozambique or Angola clientsForeign nationals welcome but Legal Docs must be in placeComputer literateContactable refrences essential

  • Call Centre: English

    6 days ago

    Cape Town, South Africa Bridgena Barnard & Associates Full time

    N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in AfricaEnglish & Portuguese Knowledge of Mozambique or Angola clientsForeign nationals welcome but Legal Docs must be in placeComputer literateContactable refrences essential

  • Call Centre: English

    6 days ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in AfricaEnglish & Portuguese Knowledge of Mozambique or Angola clientsForeign nationals welcome but Legal Docs must be in placeComputer literateContactable refrences essential

  • Customer Service Agent

    7 days ago

    Cape Town, South Africa Believe Resourcing Full time

    **About our Client**: They are a global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most **exciting brands.** They thrive on making a difference in the lives of people and businesses. They bring together **passionate, fun-loving **people and give them the freedom and tools they need to look after...