Customer Success Manager

1 month ago


Cape Town, South Africa Parvana Full time
About our client:
Our client, with 15+ years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work options, as well as generous leave policies. Growth and learning is encouraged which ensure both personal and professional development.
What you will be doing:
Foster strong client relationships from start to finish, serving as their go-to person.
Navigate client accounts with ease, smoothing out any bumps and ensuring smooth transitions.
Swiftly handles escalations, working closely with our tech team to keep things running smoothly.
Keep a finger on the pulse of client satisfaction, celebrating wins and tackling challenges head-on.
Guide clients toward optimal solutions, ensuring their needs are met and expectations exceeded.
Empower clients with knowledge and opportunities, sharing insights and sparking new possibilities.
Collaborate closely with teams to evolve our services, always aiming for better client experiences.
What you need:
Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
Proven experience in MSP roles like Customer Success Manager or Technical Account Manager.
Strong technical proficiency, especially in IT support, cybersecurity, and Microsoft cloud services.
Excellent communication skills for effective client and team rapport.
Strategic thinker translating business needs into retention strategies.
Efficient time management and ability to work independently or in teams.
Results-oriented, focused on delivering value and meeting commitments.
Accountable for managing multiple projects and ensuring client satisfaction.
Committed to our mission of making a positive impact in people's lives.
Location/s: Can be based in either Cape Town or Johannesburg


  • Cape Town, Western Cape, South Africa Impact Full time

    Impact's job vacancy, Career and RecruitmentJob title : Customer Success Manager (Affiliate & Influencer) jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 22, 2024Quick Recommended LinksJobs by LocationJob by industries What You'll Do:Delivering world-class support to our top clients.Maintain a balanced proactive/reactive relationship...


  • Cape Town, South Africa TalentintheCloud PTY Ltd Full time

    A rapidly growing South African-based fintech start-up is building Africas most equitable consumer payments platform experience for consumers and merchants. Their mission is to empower consumers and merchants by providing flexible payment solutions that are easy to use, safe, and transparent. They are dedicated to transforming the payment landscape and are...


  • Cape Town, South Africa Pure Placements (PTY) LTD Full time

    **Salary and Benefits** Basic - R25k - R30k pm + commission Medical Aid | Group Risk | Funeral Policy | Access to the Planet Fitness Gym | Staff Meals x 3 Daily Probation Period - 6 months (Benefits listed above activate after 3 months) **Job Summary**: **Key Responsibilities**: Build and maintain strong relationships with clients through regular...


  • Cape Town, South Africa Massive Diamonds Marketing Full time

    We’re looking for a proactive and customer-oriented Customer Success Specialist to join our dynamic team.In this role, you’ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our product.Your responsibilities will include managing the implementation process, being the go-to contact for customer inquiries,...


  • Cape Town, South Africa Finovate Full time

    Job title: Customer Success ConsultantOur client, based in Somerset West, is looking for enthusiastic, self-disciplined and dedicated people's person who is interested in property management & software solutions and has extensive rental experience and knowledge to join their team in the position of Customer Success Consultant as soon as possible.Company: Our...


  • Cape Town, South Africa Finovate People Full time

    Job title: Customer Success ConsultantOur client, based in Somerset West, is looking for enthusiastic, self-disciplined and dedicated people's person who is interested in property management & software solutions and has extensive rental experience and knowledge to join their team in the position of Customer Success Consultant as soon as possible.Company: Our...


  • Cape Town, South Africa ThinnPro Consulting cc Full time

    **Customer Success Agent - Job Spec** **--------------------** **Title: Customer Success Agent** **Team: Customer Experience** **Reporting To: Head of Customer Success** **--------------------** **Overview** Customer success management is at the heart of our operations team. Our core function is to onboard our customers efficiently and quickly while...


  • Cape Town, South Africa The Talent Room Full time

    Applications are open for a Customer Success Consultant at our client based in Somerset West. Skills:Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on solutions.They may even help clients plan and understand the best ways to...


  • Cape Town, South Africa The Talent Room Full time

    Applications are open for a Customer Success Consultant at our client based in Somerset West. Skills:Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on solutions.They may even help clients plan and understand the best ways to...


  • Cape Town, South Africa NielsenIQ Full time

    The Customer Success Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development...


  • Cape Town, South Africa Initiate international Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an amazing career opportunity for a **Customer Success Manager** to join their team in **Cape Town**. You will be responsible for helping their existing customers leverage the full power of their product by upselling a range of upgrades. Does this...


  • Cape Town, South Africa Hewlett Packard Enterprise Full time

    Customer Success Internship This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the...


  • Cape Town, South Africa NielsenIQ Full time

    The Customer Success Lead Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development...


  • Cape Town, South Africa Initiate international Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in **Cape Town** as a Portuguese Customer Success Agent (Sportsbook) **Key Responsibilities as the Portuguese Portuguese Customer Success Agent (Sportsbook) in Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to...


  • Cape Town, South Africa Lotus HR & Recruitment Full time

    Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a vibrant, customer service centric candidate to join this progressive and expanding professional team.Please note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able...


  • Cape Town, South Africa Language Recruiters Full time

    An international super-fast growing tech company that are revolutionising hoteliers around the globe have an amazing career opportunity for a **Dutch speaking Customer Success Manager** to join their team in **Cape Town, South Africa**. You will be responsible for helping their existing customers leverage the full power of their product by upselling a range...


  • Cape Town, South Africa Language Recruiters Full time

    Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book) Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook) This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If...

  • Customer Care

    1 month ago


    Cape Town, South Africa Educor Full time

    **Customer Care / Student Success Coordinator (JB2583)**: Cape Town, Western Cape - Customer Service **Customer Care/Student Success Coordinator (JB2583)** **Cape Town** **Market Related** The Student Success Coordinator specializes in customer service and care. **Educational Requirements**: Grade 12 At least 2 years customer service/contact centre or...

  • Customer Care

    1 month ago


    Cape Town, South Africa Kontak Recruitment SA Full time

    Cape Town, Western Cape - Customer Service **Customer Care/Student Success Coordinator (JB2583)** **Cape Town** **Market Related** The Student Success Coordinator specializes in customer service and care. **Educational Requirements**: Grade 12 At least 2 years customer service/contact centre or education related positions MS Office proficient - MS Word,...


  • Cape Town, South Africa Emporium Human Capital Full time

    Customer Success Consultant (POS24087)Somerset WestR18 000 to R 23 000Requirements Youre passionate about great customer experience, making complex things simple, all while improving our clients lives in the process 1+ years of experience in an account management, customer success or online training in the software industry A track record in property...