Consultant: Service Operations
2 weeks ago
- Jobs by Location
- Job by industries
Purpose of job
- To lead, develop, implement, optimize and influence service delivery by applying Service Management business technology, information, solution and support architecture aligned to Service Operations based on the ITIL Service Lifecycle, relevant ISO standards and COBIT Governance to Government enabling effective service management, to support the management of BAs, SLAs, OLAs and underpinning contracts.
Key Responsibility Area
- Management and Process ownership of ITIL Life Cycle stage (Service Operations- Problem management) relevant to all types of incidents, requests, events, access and problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery.
- Plan, organize, lead and direct all components of ITIL Life Cycle stage (Service Operations – Problem management) relevant to all types of incidents, requests, events, problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery
- Develop compliance measures for ITIL Life Cycle stage (Service Operations – Problem management) relevant to all types of incidents, requests, events, problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery
- Develop and implement policies, procedures and standards for ITIL Life Cycle stage (Service Operations – Problem management) relevant to all types of incidents, requests, events, problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery
- Training / Awareness and guidance of human resources who are functionally involved in ITIL Life Cycle stage (Service Operations – Problem management) relevant to all types of incidents, requests, events, problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery.
- Resource Management.
Qualifications and Experience
- Minimum: 3-year National Diploma or Degree in IT or related fields and ITIL Foundations Certification. Experience: 5-6 years' experience in Service Management principles aligned to good practice methodologies, development, implementation and application of the good practice methodologies related to Service Operations, i.e. (ITIL, COBIT, ISO), team leadership and project management principles and Customer Service Level and Relationship management.
Technical Competencies Description
- Knowledge of: Policy and processes development and implementation. Understanding of IT Service Operations aligned to ITIL good practice methodology, TOGAF enterprise architecture framework, COBIT Governance and ISO 20000 standards. Understanding continual improvement through service/process monitoring and evaluation. Understanding and practice of Project Management.
- ICT jobs
-
Service Consultant
3 days ago
Centurion, Gauteng, South Africa Sanlam Limited Full timeRole Description:This Service Consultant position requires strong analytical and problem-solving skills, as well as excellent communication skills. You will work closely with the team to process motor claims efficiently and effectively.Key Tasks:Process allocated motor claims.Communicate with clients and intermediaries.Manage workload and instructions.Verify...
-
Career Consultant Services
1 day ago
Centurion, Gauteng, South Africa Pleasant Places by Majestic Residences Full timePleasant Places by Majestic Residences is seeking a Career Consultant Services professional to join our team. As a Career Consultant, you will work closely with clients to identify their career goals and aspirations. You will then develop tailored plans to help them achieve these goals.Job OverviewThe role of a Career Consultant involves providing expert...
-
Senior Logistics Operations Manager
6 hours ago
Centurion, Gauteng, South Africa AFGRI Operations Proprietary Limited Full timeAgricultural Logistics Expert RequiredJoin us at AFGRI Operations Proprietary Limited as we seek an experienced Agricultural Logistics Expert to support our logistics operations.About the JobThe ideal candidate will have a solid understanding of agricultural logistics and transportation management principles, ensuring efficient logistics operations and...
-
Service Excellence Consultant
2 days ago
Centurion, Gauteng, South Africa Hello Group Recruitment Full timeWe are seeking a Service Excellence Consultant to join our team at Hello Group Recruitment. As a key member of our customer support team, you will be responsible for delivering exceptional service to clients who have been impacted by fraud.Main ResponsibilitiesProvide expert-level support to clients affected by fraud, addressing their concerns and resolving...
-
Healthcare Services Specialist
3 days ago
Centurion, Gauteng, South Africa South African National Blood Service Full timeAbout the JobThe South African National Blood Service is seeking a highly skilled Donor Care Officer to join our team. In this role, you will be responsible for ensuring the efficient and safe collection of blood.ResponsibilitiesCost Control: Control costs per unit for both whole blood and specialized collections within agreed targets.Equipment Maintenance:...
-
Service Operations Manager
6 days ago
Centurion, Gauteng, South Africa Level-Up Full timeThe Level-Up Centurion, Gauteng, South Africa organization is seeking a skilled Service Operations Manager to oversee service contracts, ensure performance standards are met, and supervise operational services across soft and technical services. This role focuses on service performance, supplier management, and compliance, guaranteeing efficient and...
-
Microsoft Services Consultant
1 week ago
Centurion, Gauteng, South Africa BCXP Full timeTechnical Support Engineer - InfrastructureWe are seeking a highly skilled Technical Support Engineer to join our infrastructure services team at BCXP. In this role, you will play a critical part in providing technical support and maintenance on customer systems, working closely with our technical specialists to ensure seamless delivery of services.Key...
-
Service Operations Manager
6 hours ago
Centurion, Gauteng, South Africa Lesedi Full timeJob OverviewLesedi, a renowned industrial services provider, is seeking an exceptional Service Operations Manager to lead its service team. This pivotal role entails developing and growing the company's industrial service offering, managing a team of service technicians, and creating strategies to enhance client satisfaction.ResponsibilitiesDevelop and...
-
Commercial Operations Director
4 days ago
Centurion, Gauteng, South Africa IQVIA LLC Full timeRole SummaryThe Commercial Operations Director will lead the Key Accounts Management team, driving sales growth and achieving company targets. The ideal candidate will have experience in sales leadership, commercial operations, and strategic planning. You will work closely with the Consulting team to deliver value to clients and promote consulting...
-
Beauty Consultant
1 day ago
Centurion, Gauteng, South Africa Clicks Group Limited Full timeJob DescriptionWe are seeking a skilled Beauty Consultant to join our team at Clicks Group Limited.About the Role:The successful candidate will be responsible for providing exceptional customer service and advice on beauty and skincare products. They will also be required to promote and manage merchandise, as well as maintain a high standard of general...
-
Transportation Management Specialist
6 hours ago
Centurion, Gauteng, South Africa AFGRI Operations Proprietary Limited Full timeWe are seeking a Logistics Coordinator Leader to lead our logistics operations team at AFGRI Operations Proprietary Limited.The successful candidate will be responsible for managing and leading logistics operations, ensuring efficient logistics operations and maintaining professional relationships with business units and transporters.About the RoleThis role...
-
Service Operations Coordinator
3 days ago
Centurion, Gauteng, South Africa Ariston Group Full timeAriston Group, a global leader in sustainable thermal comfort, offers a comprehensive range of solutions for hot water, space heating, and air treatment. The company operates under strategic brands Ariston, Elco, and Wolf, as well as other notable brands in the industry.Responsibilities:Provide exceptional customer interaction and warranty supportManage...
-
Industrial Efficiency Consultant
3 days ago
Centurion, Gauteng, South Africa Dante Personnel Full timeAbout the RoleIn this exciting opportunity as an Industrial Efficiency Consultant, you will work with our team to identify opportunities for improvement in our clients' mining operations. Your expertise in mechanical engineering, process engineering, or a related field will enable you to analyze complex systems and develop practical solutions to increase...
-
Sales Consultant
2 weeks ago
Centurion, Gauteng, South Africa Leroy Merlin Full timeJob title : Sales Consultant - Bathroom (Centurion)Job Location : Gauteng, CenturionDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionPurpose of the Role Consult with the customer with the purpose of understanding their needs. Propose the right product and service according to customer requirements, including...
-
Sales Consultant
2 weeks ago
Centurion, Gauteng, South Africa Leroy Merlin Full timeJob title : Sales Consultant - Electricity (Centurion)Job Location : Gauteng, CenturionDeadline : March 05, 2025Quick Recommended LinksJobs by Location Job by industries DescriptionPurpose of the Role Consult with the customer with the purpose of understanding their needs. Propose the right product and service according to customer requirements,...
-
Account Leader
2 weeks ago
Centurion, Gauteng, South Africa Service Solutions Full timeCenturionOur client seeking a dynamic and customer-oriented individual to join their team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with valued clients. You will be responsible for ensuring client satisfaction, promoting products and services, and driving business...
-
Customer Service Operations Manager
3 days ago
Centurion, Gauteng, South Africa WeBuyCars Full timeRole SummaryWe are seeking a Customer Service Operations Manager to join our IT team at We Buy Cars: The Car Supermarket. In this role, you will oversee the coordination and scheduling of IT resources for various internal and external projects, manage calendars and appointments, and perform administrative tasks to support the department's smooth...
-
Senior Healthcare Consultant
2 days ago
Centurion, Gauteng, South Africa The Recruitment Council Full timeJob Title: Senior Healthcare ConsultantLocation: Irene, GautengIndustry: Financial ServicesEmployment Type: Full-TimeCareer Level: Mid-LevelQualification: NQF5Years of Experience: 5+ yearsJob Overview:A leading financial services company is seeking a skilled and dynamic Healthcare Consultant to join their team. The successful candidate will provide expert...
-
Retention Consultant Expert
5 days ago
Centurion, Gauteng, South Africa AfroCentric Group Full timeAbout the RoleWe are seeking an experienced Retentions Consultant to join our team at the AfroCentric Group. As a key member of our team, you will be responsible for driving customer retention initiatives and developing strategies to improve member satisfaction.The successful candidate will have a strong background in call centre operations, preferably...
-
Senior Electrical Consultant
5 days ago
Centurion, Gauteng, South Africa Network Engineering Full timeCompany OverviewNetwork Engineering is a leading provider of electrical consulting services, with a strong focus on delivering high-quality solutions to clients across various industries.