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Service Excellence Consultant
2 weeks ago
We are seeking a Service Excellence Consultant to join our team at Hello Group Recruitment. As a key member of our customer support team, you will be responsible for delivering exceptional service to clients who have been impacted by fraud.
Main Responsibilities- Provide expert-level support to clients affected by fraud, addressing their concerns and resolving issues efficiently.
- Develop and implement effective strategies to improve client satisfaction and loyalty.
- Stay up-to-date with industry developments and best practices in customer support.
Case Management:
- Investigate and document all fraud cases, maintaining accurate records and following up on suspicious transactions.
- Develop and implement strategies to prevent future fraud occurrences.
Collaboration and Communication:
- Work closely with internal teams to identify and address client needs.
- Communicate effectively with clients to provide timely solutions and maintain high levels of satisfaction.
Training and Development:
- Participate in ongoing training and professional development to stay current with industry best practices.
- Share knowledge and expertise with colleagues to enhance team performance.