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Service Excellence Consultant

2 weeks ago

Centurion, Gauteng, South Africa Hello Group Recruitment Full time

We are seeking a Service Excellence Consultant to join our team at Hello Group Recruitment. As a key member of our customer support team, you will be responsible for delivering exceptional service to clients who have been impacted by fraud.

Main Responsibilities
  • Provide expert-level support to clients affected by fraud, addressing their concerns and resolving issues efficiently.
  • Develop and implement effective strategies to improve client satisfaction and loyalty.
  • Stay up-to-date with industry developments and best practices in customer support.

Case Management:

  • Investigate and document all fraud cases, maintaining accurate records and following up on suspicious transactions.
  • Develop and implement strategies to prevent future fraud occurrences.

Collaboration and Communication:

  • Work closely with internal teams to identify and address client needs.
  • Communicate effectively with clients to provide timely solutions and maintain high levels of satisfaction.

Training and Development:

  • Participate in ongoing training and professional development to stay current with industry best practices.
  • Share knowledge and expertise with colleagues to enhance team performance.