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Healthcare Services Specialist

1 week ago

Centurion, Gauteng, South Africa South African National Blood Service Full time

About the Job

The South African National Blood Service is seeking a highly skilled Donor Care Officer to join our team. In this role, you will be responsible for ensuring the efficient and safe collection of blood.

Responsibilities

  • Cost Control: Control costs per unit for both whole blood and specialized collections within agreed targets.
  • Equipment Maintenance: Maintain and validate equipment to ensure timely repairs and minimize downtime.
  • Incident Reporting: Report any incidents or discrepancies in consumable usage to the Clinic Supervisor.
  • Stakeholder Interaction: Interact with stakeholders at blood drives and donor centers to maintain excellent customer service.
  • Donor Support: Support donors throughout the donation process, providing them with necessary information and assistance.
  • Complaint Resolution: Address and report any complaints to the in-charge before or by the end of the shift.
  • Customer Focus: Foster a customer-focused environment where customer needs and priorities are understood at all times.
  • Team Coaching: Coach team members on customer service principles and best practices.
  • Target Achievement: Work towards achieving set targets for whole blood and/or apheresis unit collections.
  • Venue Setup: Assist in setting up blood drives efficiently and effectively.
  • Documentation: Document donor procedures and assessment processes according to relevant SOPs.
  • Donor Identification: Identify and register donors according to established guidelines.
  • Recruitment: Assist in recruiting and booking whole blood and specialized donors to meet team targets.
  • Physical Checks: Conduct basic physical checks on donors and capture relevant information.
  • Document Results: Document results of physical checks on relevant record sheets or donor questionnaires.
  • Irregularities: Report any irregularities to the clinic supervisor or designated deputy immediately.
  • Confidential Assessment: Conduct confidential assessments (risk behavior interviews) with potential donors.
  • Educate Donors: Educate donors on high-risk behaviors.
  • Blood Pack Preparation: Prepare blood packs with scales to ensure correct volumes are collected.
  • Phlebotomy: Carry out phlebotomy as per relevant SOPs, including donor care and education.
  • Donor Care: Provide refreshments and education to donors during donation.
  • Emergency Response: Respond to emergencies (first aid/CPR) with the help of the in-charge/SANBS Medical Lead Consultant.
  • Post-Donation Care: Provide post-donation care and advice to donors.
  • Supervisory Duties: Perform Clinic Supervisor duties, roles, and responsibilities according to job descriptions for specific times or clinics as required.
  • Communication: Maintain regular two-way communication by attending and participating in monthly staff meetings.
  • Staff Competency: Analyze training needs for the unit and manage staff competency through observation of relevant policies and procedures.
  • Files Maintenance: Maintain and update staff and equipment files according to relevant policies and procedures.
  • SHEQ Compliance: Oversee the application of all relevant SHEQ and operational policies and procedures in the unit.
  • Medical Waste Management: Manage medical waste by discarding it according to SOPs.
  • Safe Environment: Maintain a safe environment by ensuring safety procedures are followed according to SOPs.