Retention Consultant Expert

5 days ago


Centurion, Gauteng, South Africa AfroCentric Group Full time
About the Role

We are seeking an experienced Retentions Consultant to join our team at the AfroCentric Group. As a key member of our team, you will be responsible for driving customer retention initiatives and developing strategies to improve member satisfaction.

The successful candidate will have a strong background in call centre operations, preferably within the medical industry, and will possess excellent communication and interpersonal skills. You will also need to have a deep understanding of scheme products and options, as well as knowledge of processes and procedures.

Key Responsibilities
  • Develop and implement customer retention strategies to improve member satisfaction and reduce churn.
  • Work closely with the scheme administrator to execute solutions for members and achieve set retentions targets.
  • Monitor and analyze data to identify trends and areas for improvement, making recommendations to senior management.
  • Collaborate with cross-functional teams to develop and implement process improvements, resulting in increased efficiency and productivity.
  • Provide training and guidance to new team members on customer service principles and practices.


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