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Service Operations Manager

1 week ago

Centurion, Gauteng, South Africa Lesedi Full time
Job Overview

Lesedi, a renowned industrial services provider, is seeking an exceptional Service Operations Manager to lead its service team. This pivotal role entails developing and growing the company's industrial service offering, managing a team of service technicians, and creating strategies to enhance client satisfaction.

Responsibilities
  1. Develop and implement service strategies to drive business growth and improve client retention.
  2. Oversee service delivery, ensuring quality, timeliness, and compliance with industry standards.
  3. Manage a team of service technicians and support staff, fostering a culture of excellence and collaboration.
  4. Analyse service performance data to identify areas for improvement and implement corrective actions.
  5. Develop and maintain strong relationships with existing clients, understanding their needs and preferences.

Qualifications and Experience
  • A technical degree or diploma in engineering, business management, or a related field is preferred.
  • Possess a proven track record of leading service teams and ensuring client satisfaction.
  • Strong understanding of maintenance operations, supply chain management, and service delivery principles.