Service Operations Manager
5 days ago
Lesedi, a renowned industrial services provider, is seeking an exceptional Service Operations Manager to lead its service team. This pivotal role entails developing and growing the company's industrial service offering, managing a team of service technicians, and creating strategies to enhance client satisfaction.
Responsibilities
- Develop and implement service strategies to drive business growth and improve client retention.
- Oversee service delivery, ensuring quality, timeliness, and compliance with industry standards.
- Manage a team of service technicians and support staff, fostering a culture of excellence and collaboration.
- Analyse service performance data to identify areas for improvement and implement corrective actions.
- Develop and maintain strong relationships with existing clients, understanding their needs and preferences.
Qualifications and Experience
- A technical degree or diploma in engineering, business management, or a related field is preferred.
- Possess a proven track record of leading service teams and ensuring client satisfaction.
- Strong understanding of maintenance operations, supply chain management, and service delivery principles.
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