Customer Support and Office Administrator

3 weeks ago

Cape Town, South Africa Platinum Drops Full time

The primary objective of the Customer Support and Office Administrator is to provide exemplary support to all customers, as well as oversee general office and operational administration, and attend to on-site and online shops.

Key Roles and Responsibilities
1. Customer Support and Engagement
Attend and respond to all customer queries and resolve any issues raised
Gather feedback from customers to enhance service delivery
Administer surveys and questionnaires to measure and improve customer engagement
Analyse customer feedback about sizing, fabric, and fit, and provide reports/metrics to the line manager
Prepare the customer feedback pack for the product team
Provide online and onsite shop assistance to customers

2. Office Administration
Manage incoming calls, emails, correspondence, greet visitors, and suppliers
Maintain filing systems (digital and hard copy) for contracts, orders, and staff records
Order office supplies, stationery, and consumables, tracking usage and cost
Ensure deliveries to customers and receipts from suppliers are managed

3. Payroll Administration
Support payroll by collating attendance sheets and overtime records
Prepare weekly and monthly payroll files for line manager approval
Maintain employee records, leave applications and balances, and contracts, including bargaining council administration
Assist with recruitment logistics and onboarding paperwork
Create and communicate weekly / monthly store-level employee work schedules

4. Compliance and Reporting
Work with Production and HR to ensure basic health and safety and labour law documentation is current
Prepare required weekly/monthly/quarterly reports (customer feedback, production metrics, absenteeism, etc)
Support audits or inspections from labour authorities

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