Senior Customer Relations Officer
7 hours ago
**Overall Purpose of the Job**
Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the agreed Service Level Agreement for the Centre. This includes monitoring the customer satisfaction survey results to ensure that the Centre is performing to the required standards, as well as identifying trends and escalating them accordingly. In supporting the Head: Academic Operations, the Senior Customer Relations Officer is responsible for overseeing all functions of the Customer Relations Centre including student registration and academic progression counselling, programme and policy guidance, Student HUB query assistance, and acts as the liaison between the student and the non-student facing Centres of Excellence when queries need to be referred outside of the Customer Relations Centre. In collaboration with the Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations the Senior Customer Relations Officer facilitates and manages the Customer Relations Centre team during the Retention Project on campus.
**Core duties include**
- Student Registration & academic Progression Counselling
- Cross-departmental query resolution
- Team support, general & system administration
- Campus Operations and Team Support
- Accreditation Bodies and Industry Partners
- Adhoc Duties
**Legal Requirements, Certificates, Licenses, Registrations**
Training
Ms Office (Excel, Word, PowerPoint, Outlook) Proficient
Student Systems
**Experience**:
Minimum of 2/3 years' work experience in administration
-
Senior Customer Relations Officer
7 hours ago
Cape Town, South Africa ADvTECH Support Office Full time**Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...
-
Customer Relations Officer
4 days ago
Cape Town, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Campus Head Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Customer Relations Officer
4 days ago
Cape Town, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Campus Head Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Senior Customer Relations Officer
4 days ago
Cape Town, South Africa IIE MSA and IIE Varsity College Full time**Direct Reporting Line**: Campus Head **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Customer Relations Officer
4 days ago
Cape Town, South Africa SoluGrowth (Pty) Ltd. Full timeSoluGrowth is looking for a Customer Relations Officer for our client within the Cape Town terminal, the role will be reporting directly to the Customer Relations Manager: Western & Eastern Cape. The main function of the position will be to assist in the administration of quotations and service level agreements to customers, co-ordinating customer related...
-
Senior Bookkeeper
5 days ago
Cape Town, South Africa Wenz Industrial Relations Full timeINTRODUCTION The South African branch of an International organisation that specialises in the purchase and sale of equipment and training is looking for a skilled and self-motivated Bookkeeper to join their team in Claremont Cape Town. Our company is represented in Sub-Saharan Africa by means of Satellite Offices. This is a full day, permanent, in‑office...
-
Customer Relations Officer
1 week ago
Athlone, Western Cape, South Africa Western Cape Department of Health Full time R30 000 - R70 000 per yearClosing Date2026/01/26Reference NumberWCG Tracking NumberWCMD 116/2025Job TitleCustomer Relations Officer: Pre Service Delivery (Athlone), Ref No. WCMD 116/2025DepartmentWestern Cape Mobility DepartmentSalary level7EnquiriesMr HMF Kirkwood at Job TypePermanentLocation - CountrySouth AfricaLocation - ProvinceWestern CapeLocation - Town / CityAthloneJob...
-
Guest Relations Officer
1 week ago
Cape Town, South Africa CTICC Full time**The main purpose of this position**:To establish and maintain good relations between CTICC and its visitors to enhance guest experience, ensuring that expectations are exceeded. **Reporting to the**: Senior Guest Relations Officer **Key responsibilities will include but are not limited to**: **1. Reception & Switchboard Duties**: - Welcoming visitors in...
-
Customer Relations Manager
4 days ago
Cape Town, South Africa IKON Consulting Full timeWestern Cape - Customer Relations Manager **Salary**: Market related basic salary + incentives + company contributions to benefits. **Description**: Great opportunity at a franchise dealership based in the Northern Suburbs of Cape Town. Your main function is to ensure the quality of service delivered to clients. Job duties include but is not limited...
-
Customer Relations Officer
2 weeks ago
Cape Town, South Africa Genx4Z Full timeNow Hiring : Content Creator / Client Relationship Officer Western Cape What You'll Do Generate fresh, engaging content for our social media platforms (photos, videos, reels, stories, etc.) Build and maintain strong relationships with clients, both online and in-salon Contribute creative ideas for marketing campaigns and promotions Assist with brand...