IT Support Desk

**The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

Exciting opportunity within ICT Solutions for an Service Desk Coordinator. Our client is an internationally trusted ICT Solutions provider looking for a service desk coordinator to join their team. Their culture is to " break the mold in order to achieve exceptional outcomes." This is evident of their high-performance and successful work culture. The...

**Job Information** - Location- Johannesburg- Salary- R300k - R350k p/a- Job Type- Permanent- Education- Degree/Diploma- Experience- 3+ years- Reference- DST2020- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Support desk technician in Johannesburg! - Degree or Diploma in IT - 3+ years’ experience - Must be able to...

We're looking for a qualified **Help Desk Support** with excellent communication skills. This is for a **full-time, work from home** role to cover **EDT/EST schedule**. The Help Desk Support will be part of our team where they will be helping banks to assist their merchants. Assistance is needed for PCI certification of the merchants that help them against...

**Synopsis** Are you driven by the opportunity to deliver outstanding support and resolve issues swiftly within a dynamic setting? We're in search of a committed Support Consultant to join our team. Operating within the Support Services Hub of the Services Desk Department, you'll be integral in ensuring seamless operations for our clientele. Your main...

This is a contract on-site role for a Portuguese speaking desktop engineers to be based on a remote support desk. This is a 3 or 6 month fixed term contract.. The Desktop Support Engineer will be responsible for technical support, troubleshooting, and providing support for desktop computers and printers. You will be based in Centurion or Rosebank - ITSM or...

This is an **IN-OFFICE** position. You must live within a 1 hour commute of our office. This position will work from **9 a.m. to 6 p.m. Eastern Standard Time**. (New York City time zone) Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas...

**Role Description** **Qualifications** - Experience with Technical Support and Troubleshooting - Desktop computer maintenance and Help Desk Support experience - Excellent customer support skills - Strong analytical and problem-solving skills - Detail-oriented and ability to multitask - Excellent written and verbal communication skills - A degree in a...

Job Title: Technical Support EngineerWe are Recru-it, a leading provider of recruitment services. We offer a competitive salary to our employees. The estimated annual salary for this position is $60,000.Job Description:The role of the Support Engineer is critical to our client's service framework, providing end-to-end management of tickets and service...

Gauteng, JHB - Northern Suburbs - R 15000 - R 20000 Monthly Cost To Company- Exciting opportunity for a Service Desk Technician. The company is a well established ICT service provider who have invested substantial capital and resources into next generation voice and data network architecture, enabling them to deliver quality, industry-leading products and...

As a Service Desk Technician you will be responsible for but not limited to the following: - Resolving 1st and 2nd line issues and queries. - Answering and actioning customer requests. - Troubleshooting equipment and services. - Escalating faults to upstream providers and driving them to completion. - Mikrotik router troubleshooting and operation. -...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

Responsible for Level 1 support of any issue raised by a customer. **Education (Formal Qualification required)** Minimum Grade 12 Knowledge of general accounting / bookkeeping procedures Proficient in relevant computer software **Experience (Minimum Experience required - type and number of years)** Office administration Year(s) 1-3 years **Output 1 GSS...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills. Key Performance Areas: - Providing first line systems support to head office and stores...

The National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

**Description of role**: Manage the performance & delivery of the Turrito Service Desk to ensure that customer expectations are met or exceeded from all aspects; from ticket resolution to monthly reporting. Responsible for ensuring that the staff are exceeding expectations in their daily performance, meeting defined metrics, and leading from the front by...

**JOB TITLE - SERVICE DESK MANAGER** **Main Responsibilities**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the...

JOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...