Office Manager

3 weeks ago


Port Elizabeth, Eastern Cape, South Africa Jobking Full time
Office Manager

Location:
East London

Salary:
R30 000

Our client is looking for an Office Manager to travel to various branches and manage branch operations effectively.

Requirements:

  • Matric
  • Degree in Management
  • Recognized Qualification as per the FSB
  • RE 5 (Representatives)
  • RE 1 (Key Individuals)
  • 4 Years' Experience in the Insurance Industry;
  • 3 Years' in Management

1 Years' experience in:
Category A, B, C and retail pension benefits (Advantage)

Responsibilities:

  • Manage all client liaison and sales support in the branch offices:
o Manage the service delivery to external and internal clients
o Handle and report complaints effectively
o Manage compliance and effectiveness of client service levels
o Monitor the quality of all client services administration towards sales
o Assist sales to ensure that sales targets are achieved
o Management, adherence and control of client survey
o Management of business retention

  • Manage new business policy administration
o Oversee efficiency & accuracy of data capturing
o Oversee compliance of quality assurance on all new business processes
o Oversee Tick off procedures and policies

  • Management of budgetary control
o Compile budget
o Manage branch office expenses within budgetary constraints
o Plan and develop methods and procedures to lower operational expenses
o Manage the purchasing, inventory stocks and supplies

  • Report on Branch office operations
o Submit report on monthly administration activity on daily functioning of the offices, challenges
o Provide weekly stats to Sales on outstanding correspondence on new business
o Oversee the submission of claims registers Office Administration

  • Management of logistics
o Ensure branch offices adheres to the corporate identity
o Ensure offices are well maintained
o Liaise with facilities department for any maintenance related issues

  • Management of staff
o Audit and control of attendance registers
o Manage staff leave
o Monitor and review staff performance monthly and biyearly
o Manage branch operations effectively
o Responsible for training, development and on-going coaching of staff
o Comply with disciplinary and grievance procedures
o Management of updating IT programs
Please send Updated CV, Qualifications and last payslip to



AtripleA Recruitment and Temps

Requirements

Language(s): English

Availability for travel:
No

Availability for change of residence:
No

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