Warranty & Supplier Technician - Shatterprufew

Found in: beBee jobs ZA - 2 weeks ago

Port Elizabeth, Eastern Cape, South Africa PG Group Full time
PG Group's job vacancy, Career and Recruitment

Job title : Warranty & Supplier Technician – Shatterprufew jobs in Eastern Cape

Job Location : Eastern Cape,

Deadline : 18-May-24

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Main job purpose

To facilitate and coordinate all warranty investigations including data and trend analysis, coordinating activities with relevant sites to ensure products, process and systems meet customer expectations, resulting in business continuity; and to help develop the identified Shatterprufe suppliers as required (ISO 9001; IATF 16949; performance improvement) in line with IATF and Customer requirements for business continuity.

Main Objective
To coordinate warranty investigations with sites and relevant teams (analysis, root cause, containment, corrective actions) on receipt of warranty concern from customers or customer data base analysis in line with Field Failure Analysis and No Trouble Found process, to ensure all warranties are investigated and concluded with customer to negate or confirm warranty claims.
To analyse and interpret warranty trend data, proactively identify risk and provide timeous feedback to management and site teams to support decision making on corrective actions to mitigate warranty claims and possible product recalls.
To provide verbal and written feedback to internal and external customers through formal reports, presentations and investigation reports on warranty investigations to safeguard Shatterprufe and the Customer in the event of legal action being taken.
To develop BBBEE Suppliers to ISO 9001 certification; ISO 9001 suppliers to IATF 16949 and improvement of performance of suppliers through systemic approach and relevant requirements to ensure business sustainability and growth.
To ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
To liaise and build effective working relationship with key stakeholders; including suppliers and customers; in order to improve supplier efficiencies and quality to ensure overall customer satisfaction in relation to quality standards.

Critical job requirements

Qualification(s)

Grade 12
IATF Implementation and Auditing
ISO 9001 Implementation and Auditing
Diploma in Quality or equivalent

Knowledge
Field Failure Analysis
NTF Process
ISO 9001
Knowledge of Quality Management System requirements in terms of IATF
Knowledge and experience in Auditing practices and systems
Knowledge of problem solving techniques
Working knowledge of core auditing tools (FMEA, SPC, PPAP)
Working knowledge of customer / industry requirements

Skills
Co-ordination Skills
Report Writing Skills
Communication Skills (verbal and written)
Microsoft Office
Facilitation Skills
Detail Conscious
Managing and planning skills (people)
Analytical Skills
Problem Solving
Decision Making
Able to give direction and guidance on identified issues and corrective action

Experience
5 years' experience as a Quality Engineer or equivalent
Experience with delegating activities to cross-functional teams to support investigation process
5 years within the automotive manufacturing industry
3 years Warranty experience

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