Trip Support Specialist, 1

Found in: beBee jobs ZA - 7 days ago

Soweto, Gauteng, South Africa World Fuel Services Full time
World Fuel Services's job vacancy, Career and Recruitment

Job title : Trip Support Specialist, 1 jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 02, 2024

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Responsibilities:

Responsible for Quality assurance of all aspects of their managed trips
Responsible for assisting in establishing and providing an unmatched quality of service and communication to all WFS Customers
Responsible for improving and enhancing the customer relationship
Responsible for incoming operational communications, including phone calls, faxes, emails, and SITA/AFTN traffic
Responsible for assuring that all trips are current and updated in a timely manner based on the most recent customer communications
Responsible for Loading all flight request into operational system
Responsible for day-to-day operations requirements such as but not limited to the following:
Arranging ground handling, permits, customs services, hotels, transportation and Fuel
Assisting with fuel quotes and/or arrangements after normal business hours
Liaison with Customer Relations and Supporting Services
Responsible for monitoring communications after normal business hours and on weekends upon implementation of the storefront operations
Must have a firm knowledge of WFS's products and services and be able to effectively market them to customers
Will maintain a professional demeanor in stressful situations and negotiations
Will market, communicate, and sell all of WFS's products and services to existing and prospective WFS customers
Able to provide expert level of support and consultation to WFS customers
Helps other employees to accomplish WFS company goals
Performs other duties as may be assigned by department supervisor
Working Hours: as determined by the Sr Director Global Operations

The Individual
Strong customer services skills and experience is essential.
Strong organisational skills are essential.
Strong oral and written communication skills in English is essential.
Strong stakeholder management skills and team working skills are essential.
The ability to speak Afrikaans alongside English is desirable.
The ability to process data quickly and accurately is essential.
Strong IT skills across the MS Office product suite is essential.
The ability to work independently with minimal supervision is essential.
Ability and willingness to work across a shift plan than covers day, night and weekend working is essential.
Aviation Dispatch Certification – FAA or FOO or equivalent highly desirable.
Expert problem solving skills and ability to work independently are essential.

Experience:
Aviation work experience is essential. This is likely to be gained in the field of aviation trip planning or alternatively as a pilot with experience of supporting the trip planning process.
Knowledge of the Aviation industry is essential and aviation airport operations experience is essential. This can be gained in either commercial or general aviation.
Previous experience of maintaining data information is preferred.
Previous experience conducting research of operational critical information is preferred.
Experience within the aviation or travel industry is preferred.

Education:
Minimum education certificate at level 12 matric certificate is required.

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*Trip Support Specialist, 1 in Johannesburg

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