Support Engineer

Found in: beBee jobs ZA - 1 week ago

Soweto, Gauteng, South Africa Sanlam Group Full time
Sanlam Group's job vacancy, Career and Recruitment

Job title : Support Engineer jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : April 26, 2024

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What will you do?

The primary purpose of the Support Engineer is to provide application support for specified tech products & services which includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Key Outcomes

The following outcomes will be expected to be achieved:

Apply problem solving skills to solve technical problems on existing applications
Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & services
Provide inputs into application documentation for end users
Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
Compile and maintain inventory of applications and related details
Meet all SLA requirements associated with application support being provided
Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
Maintain awareness of application risks and opportunities for improvement
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management
Understand and manage risks and risk events (incidents) relevant to the role

Qualifications and experience
Appropriate university degree in Information Technology or equivalent qualification
1 – 2 years banking/financial services experience

Competencies
Applying expertise and technology
Client focus
Cultivates innovation
Collaborates
Being resilient
Drive results
Time Management

Attributes
Positive, enthusiastic attitude
Teamwork
Honesty, integrity and respect
Self-starter and self confidence

*ICT jobs in south africa
*Support Engineer in Johannesburg

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