Client Executive

4 weeks ago

Johannesburg, Gauteng, South Africa Marsh Full time

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , follow us on LinkedIn and Twitter or subscribe to BRINK.

Marsh McLennan South Africa is seeking candidates for Client Executive for our Marsh Multinational Department based in Johannesburg office

What can you expect?

An outstanding opportunity has become available for an experienced Client Executive /Multinational to join our sales team at Marsh. The successful applicant will lead account management process with a diverse range of clients.

What is in it for you?

  • Be part of a reputable and recognized brand in insurance brokerage by working with and learning from industry leading experts in the field
  • Unprecedented opportunity to meaningfully impact Marsh's largest Multinational clients, and make a difference

What you need to have:

Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions.

This position interacts with and provides service to a large Multinationals. In addition, the following is required unless otherwise noted:

  • Successful work history to include 5-10 years of service / sales experience
  • Bachelor degree required.
  • Must be RE5 and FAIS Compliant.
  • Proficiency with personal computers and Microsoft Office applications is compulsory (i.e.Word, Excel and PowerPoint) with the ability to operate standard office equipment is required.
  • Ability to make independent decisions and use good judgment in addressing and servicing client and team needs.
  • Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
  • Demonstrated ability to resolve problems and present results neatly, with clarity and precision in oral and written form.
  • Maintain a valid Driver's License & have reliable transportation.

What makes you stand out?

Strategic

  • Grow the Multinational Portfolio across the Specialty, Advisory and MMB Segments
  • Develop trusted relationships with all Marsh / Correspondent Offices in Africa

Operational

  • Design compliant insurance solutions for our Multinational Client in Africa
  • Must be fluent with the renewal, expanded and new business processes.
  • Active liaisons and engagements with insurance markets is crucial
  • Identify and develop cross-sell opportunities within book of business to grow revenue in accordance with office business objectives
  • Active engagements with Marsh Advisory and
  • Management and coordination of insurance policies for the various countries in Africa
  • Effective use of Marsh Global Connect is compulsory – all policies to be loaded onto the system
  • Swift and substantiated escalation of all client service and relationship issues
  • Effective service and renewal planning to be done 3-6 months prior to renewal date
  • Day to day management of service deliverables
  • Compliance with efiling protocols to be adhered
  • Maintenance and effective updating of Marsh Force
  • Oversight of invoicing and administration services – as they relate to clients
  • Support the Multinational Leader in all respects
  • Prudent management of credit control
  • Support and mentorship of graduates on the "grow our own initiative"
  • Active retention of all clients on portfolio
  • Create an environment oriented to trust, open communication, and cohesive team effort
  • Facilitate problem solving and collaboration when faced with client difficulties
  • Focus the team on client requirements, familiarizing them with client specifications, work procedures and processes, quality standards, techniques and tools to support performance
  • Must be client centric and display the values of honesty and integrity

Financial

  • Financial (Manage a portfolio of R5 million) reporting to Multinational Leader
  • Achievement of new business revenue targets and expanded revenue targets

KPI's

  • 100% - compliance with BBE / CFP and all Marsh's policies & procedures
  • 100% - on time financial reporting
  • 100 % - accurate financial reporting
  • 95% - account retention
  • Must grow portfolio revenue by 10% (minimum) YOY
  • Must have RE5 certification
  • Must have a degree or be studying towards a professional designation
  • Responsible for new and expanded revenue

Work environment and physical demands

  • Work is performed in a typical interior/office work environment – compulsory work days must be honoured (Work times from 8 am to 4:30 pm)
  • May be required to travel on business (as requested by the client)
  • Extended work hours may be required to meet certain deadlines for team / Africa Region.

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