Client Executive

2 weeks ago


Johannesburg, Gauteng, South Africa TalentCru Full time

A company in Gauteng has an outstanding opportunity for a Client Executive.

The Client Executive serves as a general executive for specific client accounts and regions/sectors and is responsible for revenue, sales bookings, operational performance, and overall client experience. This role focuses on large accounts and regions/sectors with significant revenue potential. The revenue stream is typically long-term with some renewal complexity.

This position entails creating, implementing, and overseeing client relationship management and pursuit strategy to understand and manage organizational needs. As an escalation point, the Client Executive resolves client issues and drives internal teams to enhance operational effectiveness. They may also lead a team of trusted advisors and customer advocates.

  • Bachelor's Degree in Business Management or Equivalent NQF 7 qualification
  • Minimum of 10 years' experience in sales and/or client support
  • Minimum of 10 years leadership experience in support and client relationship management
  • 12+ years of product, solutions, and/or technical customer support experience
  • Advanced fiscal management experience
  • Build the Business: Responsible for strategic account planning over a 1-2-year period. Establishes strategic account direction and implements strategies.
  • Independently identifies and drives client commitment, manages the sales process, and handles complex transactions
  • Leverages consultative selling techniques to educate clients about industry insights and offer unique perspectives on their business
  • Collaborates with various teams to ensure consistent messaging to clients and gather client feedback for product innovation

Technical Skills

  • Effective Stakeholder Management
  • Profitability achievement
  • Financial management
  • Leadership and team management
  • Experience in orchestrating multimillion-Rand solution sales

Behavioural Skills

  • Adapts communication to meet client needs
  • Uses rational and emotional drivers to negotiate effectively
  • Builds connections quickly with stakeholders for deal success
  • Demonstrates a drive for results and initiative
  • Proven change management skills
  • Systematically solves problems and devises solutions
  • Sets clear, achievable objectives aligned with business goals

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