L1 Support Professional

Found in: beBee jobs ZA - 1 week ago


Cape Town, Western Cape, South Africa CompuGroup Medical SA Full time
CompuGroup Medical SA's job vacancy, Career and Recruitment

Job title : L1 Support Professional jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 12, 2024

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Role Description

We are seeking an outgoing, organized, and friendly support professional to join our growing team and provide top-notch service to our customers telephonically, and through written communications. Delivering high quality support for our products and services to customers and partners through swift availability by phone, email, chat and any other communication channel would be your priority.

Roles and Responsibilities:

Creating support tickets and tasks on SAP facilitating the management of customer accounts
Working on escalations within Service Level Agreements
Attend to technical and software related queries raised by stakeholders
Continuous interaction with clients and business partners
Initial point of contact on product queries
Service excellence

Minimum Requirements:
Matric certificate and/or IT related certificate
Proficient in Microsoft Office
SAP experience – advantageous
Technical problem-solving experience

*ICT jobs in south africa
*L1 Support Professional in Cape Town
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