Service Engineer: Network, Voice

Found in: beBee jobs ZA - 2 weeks ago

Cape Town, Western Cape, South Africa AVI Limited Full time
AVI Limited's job vacancy, Career and Recruitment

Job title : Service Engineer: Network, Voice & Desktop Support jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 15, 2024

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Job Specification:

Key Performance Areas:

Management and resolution of network related incidents and outages
Assist in the overall maintenance of the firms IT infrastructure by offering Desktop Support to our end-user customer base.
Ensure our telephonic grade of service exceeds 85%
Maintenance of systems; system management, deployment and monitoring tools
The jobholder's duties include installing, configuring, maintaining, and optimizing all infrastructure components such as server hardware, patches storage systems, virtualisation platforms, software automation and monitoring and supporting software systems.
The incumbent will need to perform close monitoring of the systems using the relevant monitoring tools and react quickly to alerts as well as resolve complex problems as they occur including driving out Alerts

Minimum Requirements:

Experience:

3 – 5 years' experience of working in an IT support environment or Service Desk
3 – 5 years' experience working with Windows operating systems
1 years' experience and working knowledge of Networks essential (TCP/IP, DHCP, Ethernet, VPN etc.)
1 years' experience of using Microsoft Active Directory
1 years' experience with Anti-Virus software

Advantageous Experience:
1 years' experience supporting handheld devices and tablets such as Samsung, iPhones and iPads
1 years' experience of MS Systems Centre Configuration Manager

Qualifications:
Matric/Grade 12
Diploma in Information Technology (Advantageous)

Minimum Certificate(S):
CCNA (Cisco Certified Network Associate)
CCNP (Cisco Certified Network Professional)
MCP (Microsoft Certified Professional)

Advantageous Certificate(s):

CCVP (Cisco Certified Voice Professional)
MCSE (Microsoft Certified Systems Engineer)
NSE 1, 2, 3 or 4 (Network Security Associate)
MCSA (Microsoft Certified Solutions Associate)
Installation, Storage, and Compute with Windows Server 2016 (Storage and Disk, Data dedupe, HA, DR, Clustering)
Networking with Windows Server 2016 (DNS, DHCP, IPAM, VPN, DFS, SDN)
Identity with Windows Server 2016 (AD DS, AD CS, AD FS)

Technical Competencies & Knowledge:
Good understanding of MS Office products
Working knowledge of a range of diagnostic tools
Desktop troubleshooting and support
Networking Methodologies
Mobile Device Support
Remote Connectivity Support
MS Windows Server Competency
Management and resolution of complex systems issues and outages
Operation of management and monitoring tools to identify and provide solutions to performance and capacity of systems
Provide expert support to desk staff ensuring that best practice is applied
Provide ongoing cross-skilling and training to service desk personnel

Additional Requirements:
Required to work overtime including after-hours, weekends and/or public holidays if there is an emergency at work
Required to work standby from home when required
Limited requirement to travel to site if there are an insufficient number of Field Engineers and an emergency arises at another site.

Competencies:
Thinking Analytically
Thinking Rationally
Building Relationships
Articulating Information
Inviting Feedback
Meeting Deadlines
Attention to Detail
Maintaining Productivity

*ICT jobs in south africa
*Service Engineer: Network, Voice & Desktop Support in Cape Town

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