Director of Professional Services

Found in: beBee jobs ZA - 2 weeks ago

Cape Town, Western Cape, South Africa MRI Software Full time
MRI Software's job vacancy, Career and Recruitment

Job title : Director of Professional Services – Cape Town jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 17, 2024

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Responsibilities:

Local Services oversight, leadership, and people management of Manager direct reports, and approximately 50 employees as part of the SA Services Global Delivery Center
Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence;
Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams;
Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development;
Contribute vision and leadership consistent with the MRI's Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization;
Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and
Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure.

Knowledge and Skills:
5+ year experience within a Business Management or related field
5+ year experience managing a global team or other relevant leadership experience
Leadership: Demonstrated ability to inspire a team to achieve great things
Execution: Demonstrated ability to take concrete actions to deliver and inspire
Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
Excellent documentation and presentation skills
Collaborator with Problem Solving, 'Can-do' Mindset and a client centric focus
Experience with other business SaaS offerings a plus

Education:
Bachelor's degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience

*Sales / Retail / Business Development jobs in south africa
*Director of Professional Services – Cape Town in Cape Town

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