Customer Service Consultant

Found in: beBee jobs ZA - 3 weeks ago

Soweto, Gauteng, South Africa Media24 Ltd Full time
Media24 Ltd's job vacancy, Career and Recruitment

Job title : Customer Service Consultant – JHB jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 15, 2024

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Key Responsibilities for this position:

Answering all incoming calls as per standard operating procedures.
Handling enquiries via telephone, fax or e-mail.
Processing of telephonic orders.
Processing of quotations.
Following up on orders, both domestic and foreign.
Liaising with other departments.
Perform general administration duties.
Relieving the Switchboard when necessary.
Ensure required service level targets as stipulated in KPA are met or exceeded.

Requirements/Experience:
Grade 12
A minimum of two to three years' experience in a customer services environment.
Bilingual.
Excellent communication skills, both written and verbal.
Good listening skills.
The ability to foster good relations with customers.
Strong interpersonal, organisational and administrative skills.
Computer literacy is an essential requirement.
Previous experience in Book master would also be advantageous.
Previous experience in the Publishing industry would be advantageous
Team Player
Efficient and deadline driven.
Must be able to work under pressure.

*Customer Service jobs in south africa
*Customer Service Consultant – JHB in Johannesburg

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