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Customer Service Coordinator

3 months ago

Roodepoort North, South Africa Adzuna ZA B C2 Full time
Customer Service CoordinatorLocation:

Johannesburg Metro, Roodepoort, Roodepoort North

Job Type:

Permanent, Full-Time hours

Primary Industry:

Retail and Wholesale

Job Duties:
  • Assist Technicians in raising quotes and creation of job cards
  • Handling customer inquiries and providing excellent customer service
  • Resolving customer complaints in a professional and efficient manner
  • Processing orders, returns, and exchanges
  • Coordinating with other departments to ensure customer satisfaction
  • Maintaining accurate records of customer interactions and transactions
  • Creation of all order numbers for repairs
  • Contact customers for go ahead and follow ups on outstanding jobs with dealers
Required Qualifications:
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Attention to detail
  • Ability to work well in a team environment
Education:
  • Grade 12/ Matric
  • Tertiary qualifications highly beneficail
  • Previous experience in customer service or related field preferred
Knowledge and Skills:
  • Proficiency in Microsoft Office Suite
  • Knowledge of customer service principles and practises
  • Ability to multi-task and prioritise workload
Preferred Qualifications:
  • Additional customer service training or certification
  • Experience with CRM software
Working Conditions:
  • Office environment
  • Regular working hours
  • Possible interactions with upset or difficult customers