Customer Service Agent

2 months ago


Roodepoort, South Africa WNS Global Services Full time

**Company Description**
WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.
- Provide a reliable and trustworthy customer service
- Identify and understand customer needs to consistently provide a high quality service.
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
- Provide accurate information on products and services to clients to ensure consistency across the organisation.
- Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
- Operate customer related information systems to maintain and secure records.
- Contribute to the success of the team and the business by achieving personal targets.
- Adhere to the company and department standards, policies and procedures.

**Qualifications**
- Minimum requirement Grade 12
- Minimum of 6-12 months customer service experience
- Minimum of 6 - 12 months call centre experience

**Additional Information** Required Skills**:

- Computer literacy
- Neutral accent with excellent verbal and written in Dutch and English

**Competencies**:

- Customer orientation
- Results Driven
- Quality focus
- Planning, organizing and prioritizing
- Ability to work under pressure
- Ability to adapt to constant changes
- Ability to work in teams
- Conflict resolution
- Empathetic



  • Roodepoort, South Africa Fidelity Services Group Full time

    **Duties & Responsibilities**: - Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents - Providing help to customers using Fidelity SecureDrive’s products and services - Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer...


  • Roodepoort, Gauteng, South Africa WNS Global Services Full time

    Job Title: Customer Service AgentWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at WNS Global Services.Key Responsibilities:Provide Exceptional Customer Service: Deliver reliable and trustworthy customer service, ensuring a high-quality experience for our clients.Understand Customer Needs: Identify and comprehend...


  • Roodepoort, South Africa MTN Full time

    **Mission**: The core purpose of the Technical Support Call Centre Agent is to uphold the company's image by effectively communicating with customers, addressing their technical queries promptly and courteously, and providing appropriate solutions. This role plays a vital part in fostering customer loyalty through high-quality technical support interactions,...


  • Roodepoort, Gauteng, South Africa WNS Global Services Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at WNS Global Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues in a timely and professional manner.Key...

  • Collections Agent

    1 week ago


    Roodepoort,, South Africa Jobted ZA C2 Full time

    Large internet provider requires the service of an experienced debt collections agent to assist with a backlog of debt collections Desired Experience & Qualification Duties will include but not be limited to: Doing collections campaigns by calling customers who’s debit orders have failed Assisting with outstanding collections from customers Sending of...

  • Customer Care

    5 months ago


    Roodepoort, South Africa Gadget Boss trading as Click now Full time

    Gadgetboss trading as Clicknow is a dynamic and innovative E-commerce company that has been a leader in the online retail industry for 6 years. We take pride in delivering high-quality products and exceptional service to our valued customers. As our business continues to grow, we are seeking a passionate and experienced Front Desk Sales & Customer Care Agent...

  • Debt Collections Agent

    6 months ago


    Roodepoort, South Africa Misha Talent Acquisition Full time

    We are seeking a courteous and professional Debt Collections Call Center Agent to join our team. Working collaboratively with other team members, you will play a crucial role in providing exceptional service to our clients. Your responsibilities will include handling customer inquiries, addressing complaints, and resolving issues related to our debt...

  • Field Sales Agent

    5 months ago


    Roodepoort, South Africa Upmarket Virtual Solutions Full time

    My client offers business solutions to small businesses, mainly in the informal sector. They are seeking field agents to market these business solutions and provide after sales support. Good customer service skills and a drivers licence are essential minimum requirements. The salary on offer is R5000 plus sales incentives which provide for a good earning...


  • Roodepoort, South Africa MTN Full time

    **Mission**: The mission of the Real-Time Agent (RTA) is to ensure the seamless operation of the call centre through constant monitoring of systems and interactions. The RTA promptly identifies and addresses issues, provides accurate reports to stakeholders, and collaborates with relevant teams to maintain optimal service levels and customer satisfaction.


  • Roodepoort, South Africa Balance Due Credit Solutions Full time

    We are seeking a courteous and professional Debt Collections Call Center Agent to join our team. Working collaboratively with other team members, you will play a crucial role in providing exceptional service to our clients. Your responsibilities will include handling customer inquiries, addressing complaints, and resolving issues related to our debt...


  • Roodepoort, Gauteng, South Africa WNS Global Services Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at WNS Global Services.Key ResponsibilitiesProvide Exceptional Customer Service: Deliver reliable and trustworthy customer service, ensuring a high-quality experience for our clients.Understand Customer Needs: Identify and comprehend customer...

  • Customer Service Clerk

    6 months ago


    Roodepoort, South Africa Tafelberg Furniture Stores Full time

    **Customer Service Clerk** **Minimum Requirements**: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and own...

  • Customer Service Rep

    5 months ago


    Roodepoort, South Africa WS Audiology EMEA Full time

    **Who we are***: At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome...


  • Roodepoort, Gauteng, South Africa CTU Career Chatz Full time

    Job Summary:We are seeking a highly motivated and customer-oriented individual to provide exceptional customer service and sales support. The successful candidate will be responsible for providing efficient and effective frontline support, managing phone calls and correspondence, and maintaining a neat and tidy frontline desk and communal reception/client...


  • Roodepoort, Gauteng, South Africa EC Security Full time

    We are seeking a dedicated Customer Care Specialist to join our team at EC Security.About the RoleThis position plays a vital role in ensuring client satisfaction and maintaining a healthy relationship with our customers. The successful candidate will be responsible for reaching out to clients, conducting courtesy calls, and resolving any issues they may...


  • Roodepoort, Gauteng, South Africa Pro Tem Recruitment Full time

    Job Summary:We are seeking a skilled Frontline Receptionist to join our team at Pro Tem Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide frontline reception services to clientsEnsure excellent customer service and supportBe fluent in Afrikaans...


  • Roodepoort, South Africa Clicks Group Limited Full time

    **Listing reference**: 015708**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Roodepoort - **Contract**:Fixed Term Contract**Remuneration**:Market Related - **EE position**:Yes**Introduction** - We are looking to recruit a Customer Service Advisor to work within...


  • Roodepoort, South Africa Clicks Group Limited Full time

    **Listing reference**: click_015066**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Roodepoort - **Contract**:Fixed Term Contract**Remuneration**:Market Related - **EE position**:Yes**Introduction** - We are looking to recruit a Customer Service Advisor to work...


  • Roodepoort, South Africa Specialist Confectionery Full time

    We are a specialty confectionery and we have open positions for a cashier / customer service position in our Cosmo Mall Branch at Cosmo City, Roodepoort - Serve confectionery products to customers - Process sales transactions - Take event cake orders from customers - Prepare and pack confectionery products - Handle customer issues **Requirements**: - 2...

  • Receptionist

    5 months ago


    Roodepoort, South Africa Clicks Group Limited Full time

    **Listing reference**: 016877**Listing status**: Online- **Position summary** **Industry**:FMCG & Supply Management - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Roodepoort - **Contract**:Permanent**EE position**:Yes**Introduction**Job description** **Job Purpose**: - To develop customer relations as well as maintain high...