Customer Service Rep

7 months ago

Roodepoort, South Africa WS Audiology EMEA Full time

**Who we are***:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

**Sounds wonderful? Then keep on reading.**

**The Team**:
You will form part of our dedicated in-house Customer Service team. The team consists of 6 team members, each responsible for certain brands in the WSA portfolio. Because you are customer facing, you will be seen as the face of the brand that you represent.

Your daily tasks will mainly consist of handling and resolving customer queries and will require you to also work closely with the rest of the WSA team to do so. You will be expected to be able to work in a highly-pressurised environment at a fast pace, with continuous growth and learning opportunities. You will report to our Head of Customer Service.

**The Role**

As our new **Customer Service Rep, **your main responsibilities will be the following:

- Customer Service: Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer enquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Customer relations and Product Training
- Hands on Customer support and Audiological Consultation
- Team work with internal operational teams such as placement of orders with Logistics department, following up on promised delivery dates etc
- Maintaining Good Professional Relationships with all customers
- Advanced product and audiological knowledge
- Good Corporate Communication skills
- Always adhering to the requirements and prescriptions of the Quality Management Policy as described in the Quality Management Manual.

**About You**:
To be effective in the role as our new **Customer Service Rep,** you will need to have a friendly and confident personality with good communication skills. You will need to be able to work as part of a team as well independently. You are a motivated person, fast and efficient with a sense of urgency as well as a good problem solver.

**To summarize, we are hoping to see the following qualifications in you**:

- Bachelor in Speech-Language Pathology and Audiology degree / Bachelor in Audiology degree
- 3-5 Years audiological experience
- Product knowledge is an advantage

The corporate language is English, so you need to have professional proficiency in English both verbally and in writing.

**What we would like to offer you**:
The working environment at WS Audiology is informal with helpful and skilled colleagues. Our values focus on teamwork across functions, pioneering as well as having the passion to make an impact. So, if you can see yourself in those values, you will fit right in.

The benefits we can offer include a competitive base salary, medical contributions, pension contributions, company cell phone and KPI based bonus structure.

**Sounds wonderful? Join us**:

- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._

  • Junior Sales Rep

    7 months ago

    Roodepoort, South Africa Worxs4U Recruitment Full time

    **Job Overview**: **Date Posted**: Posted 52 mins ago- **Location**: Roodepoort, Gauteng- **Job Title**: Junior Sales Rep (Technical)- **Education Level**: Certificate- **Job Level**: Junior- **Minimum Experience**: 1 - 3 Years**Junior Sales Rep (Technical) job vacancy in Roodepoort.**: Our client, a leading provider of cutting-edge solutions in laser and...

  • Customer Service Clerk

    7 months ago

    Roodepoort, South Africa Tafelberg Furniture Stores Full time

    **Customer Service Clerk** **Minimum Requirements**: - 5 - 8 years’ experience working in the customer services department of a retail/furniture store. - Excellent communication and admin skills - Must be people orientated - Must be a fast learner and able to process large amounts of information. - Must have Grade 12 / Matric - Driver’s license and own...

  • Customer Service Representative

    4 weeks ago

    Roodepoort, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    At Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, we are seeking a skilled Customer Service Representative to join our team in Roodepoort.The estimated annual salary for this position is around R250,000 - R350,000.About the RoleThis is an exciting opportunity to provide exceptional customer service and support to our valued clients. As a...

  • Cashier and Customer Service Assistant

    22 hours ago

    Roodepoort, South Africa Specialist Confectionery Full time

    We are a specialty confectionery and we have open positions for a cashier / customer service position in our upcoming Cosmo City Mall Branch - Serve confectionery products to customers - Process sales transactions - Take event cake orders from customers - Prepare and pack confectionery products - Handle customer issues **Requirements**: - 2 Years previous...

  • Customer Service Operations Manager

    1 day ago

    Roodepoort, Gauteng, South Africa Dante Personnel Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Service Operations Manager to join our team at Dante Personnel.About the RoleThe successful candidate will be responsible for managing a team, overseeing customer service and sales operations, and ensuring the highest level of customer satisfaction.Key ResponsibilitiesManage a team of...

  • Customer Service Advisor

    6 months ago

    Roodepoort, South Africa Clicks Group Limited Full time

    **Listing reference**: click_015066**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Roodepoort - **Contract**:Fixed Term Contract**Remuneration**:Market Related - **EE position**:Yes**Introduction** - We are looking to recruit a Customer Service Advisor to work...

  • Customer Service Advisor

    7 months ago

    Roodepoort, South Africa Clicks Group Limited Full time

    **Listing reference**: 015708**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Roodepoort - **Contract**:Fixed Term Contract**Remuneration**:Market Related - **EE position**:Yes**Introduction** - We are looking to recruit a Customer Service Advisor to work within...

  • Field Sales Representative

    6 days ago

    Roodepoort, South Africa Novus Promos Full time

    Our client is seeking Field Sales Rep to help them on selling the products and services that their clients have grown to rely on. **Requirements / Skills**: - Must be able to travel out of town - Great Relationship building skills - Presenting the product or service in a structured professional way face to face. - Involved with identifying new markets and...

  • Customer Service Agent

    4 months ago

    Roodepoort, South Africa WNS Global Services Full time

    **Company Description** WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work...

  • Sales Representative

    7 months ago

    Roodepoort, South Africa Sesli Textiles Full time

    **About the Position** To sell retail products, good and services to customers as well as to find what they want, create solutions and ensure a smooth sales process while constantly looking for new sales leads. **Main Duties**: - Meet sales targets by visiting customers according to contact plan and selling merchandise - Develop new business by...

  • External Sales Representative

    1 month ago

    Roodepoort, South Africa Placement Point Full time

    A dynamic company based in Roodepoort is looking for an External Sales Rep Duties: Sales of IT, Telecommunications and Office Automation solutions The role will be to onboard new clients by selling and upselling Promote sales from prospective customers through a relationship based approach Actively sourcing new business telephonically and through canvassing...

  • Tow Truck Driver

    7 months ago

    Roodepoort, South Africa CAR SERVICE CITY Full time

    Expert in safe and efficient towing and recovery services Pro active Diligent Roadside assistance Excellent customer service and skills Patience and positive attitude Work independently 5 Years experience as tow truck driver Code 10 license with PrDP.

  • Customer Support Agent

    2 months ago

    Roodepoort, South Africa Fidelity Services Group Full time

    **Duties & Responsibilities**: - Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents - Providing help to customers using Fidelity SecureDrive’s products and services - Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer...

  • Service Advisor

    9 months ago

    Roodepoort, South Africa Bonafide Human Capital Full time

    Our well known Light Vehicle Dealer client based in **Roodepoort, Gauteng** is looking to employ customer driven Service Advisor with technical knowledge. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the...

  • Service Cordinator

    2 days ago

    Roodepoort, South Africa HR Corp Full time

    Purpose: The purpose of a service controller is to manage and coordinate service activities within the company to ensure timely and effective service delivery. Service controllers are responsible for overseeing the entire service process, from receiving service requests to dispatching service personnel to tracking service performance and ensuring customer...

  • Service Advisor

    7 months ago

    Roodepoort, South Africa Bonafide Human Capital Full time

    Our well known automotive dealer client based in Roodepoort is looking to employ an experienced Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and...

  • Customer Relationship Ambassador

    1 month ago

    Roodepoort, Gauteng, South Africa EC Security Full time

    We are seeking a dedicated Customer Relationship Ambassador to play a vital role in ensuring client satisfaction and maintaining healthy relationships with our customers.This position is responsible for proactively managing client interactions, conducting courtesy calls, and resolving any issues they may have. Key responsibilities include:• Contacting...

  • Workshop Manager

    2 months ago

    Roodepoort, South Africa CAR SERVICE CITY Full time

    A Company speciliazing in the service and repairs of vehicles, is looking for a Workshop manager Duties - including but not limited to the following Booking in vehicles, Test driving vehicles before instructions are give to the mechanics. Quotation, dealing with all customer queries and Manage mechanics, fitters and cleaners. Allocate work to workshop...

  • Services Planner

    6 months ago

    Roodepoort, South Africa Automation Control Solutions Full time

    **Job Advert Summary**: Automation Control Solutions is a market leader in Southern Africa in the field of Process Control Instrumentation providing world-renowned products, specialised training, after sales service and technical support. Automation Control Solutions represents Emerson Automation Solutions, in Southern and Eastern Africa Responsible for all...

  • Workshop Manager

    7 months ago

    Roodepoort, South Africa CAR SERVICE CITY Full time

    A Company speciliazing in the service and repairs of vehicles, is looking for a Workshop manager Duties - including but not limited to the following Booking in vehicles, Test driving vehicles before instructions are give to the mechanics. Quotation, dealing with all customer queries and Manage mechanics, fitters and cleaners. Allocate work to workshop...