Customer Service Rep

6 months ago

Roodepoort, South Africa WS Audiology EMEA Full time

**Who we are***:
At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

**Sounds wonderful? Then keep on reading.**

**The Team**:
You will form part of our dedicated in-house Customer Service team. The team consists of 6 team members, each responsible for certain brands in the WSA portfolio. Because you are customer facing, you will be seen as the face of the brand that you represent.

Your daily tasks will mainly consist of handling and resolving customer queries and will require you to also work closely with the rest of the WSA team to do so. You will be expected to be able to work in a highly-pressurised environment at a fast pace, with continuous growth and learning opportunities. You will report to our Head of Customer Service.

**The Role**

As our new **Customer Service Rep, **your main responsibilities will be the following:

- Customer Service: Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer enquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Customer relations and Product Training
- Hands on Customer support and Audiological Consultation
- Team work with internal operational teams such as placement of orders with Logistics department, following up on promised delivery dates etc
- Maintaining Good Professional Relationships with all customers
- Advanced product and audiological knowledge
- Good Corporate Communication skills
- Always adhering to the requirements and prescriptions of the Quality Management Policy as described in the Quality Management Manual.

**About You**:
To be effective in the role as our new **Customer Service Rep,** you will need to have a friendly and confident personality with good communication skills. You will need to be able to work as part of a team as well independently. You are a motivated person, fast and efficient with a sense of urgency as well as a good problem solver.

**To summarize, we are hoping to see the following qualifications in you**:

- Bachelor in Speech-Language Pathology and Audiology degree / Bachelor in Audiology degree
- 3-5 Years audiological experience
- Product knowledge is an advantage

The corporate language is English, so you need to have professional proficiency in English both verbally and in writing.

**What we would like to offer you**:
The working environment at WS Audiology is informal with helpful and skilled colleagues. Our values focus on teamwork across functions, pioneering as well as having the passion to make an impact. So, if you can see yourself in those values, you will fit right in.

The benefits we can offer include a competitive base salary, medical contributions, pension contributions, company cell phone and KPI based bonus structure.

**Sounds wonderful? Join us**:

- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._

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