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IT Call Centre

4 months ago


nelspruit, South Africa Adzuna ZA B C2 Full time
Introduction

Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.

Duties & Responsibilities
  • The candidate will be responsible for overseeing and optimizing customer support operations, contributing to a positive customer experience and the overall success of the support team.
  • Lead a team
  • Monitor performance
  • Quality assurance
  • Workflow optimization
  • Training & development
  • Technology management
  • Analyse customer feedback
  • Escalation management
  • Resource planning
  • Reporting & analytics
  • Communication
  • Remote work co-ordination

Desired Experience & Qualification
  • Matric
  • 7 - 15yrs experience in a similar role
  • Experience in the Telecoms industry
  • Able to analyze data
Package & Remuneration

R17,500 - R25,000

Apply Now