Consumer Growth Analyst, UBER Eats South Africa

2 weeks ago


Johannesburg, Gauteng, South Africa Uber Full time

About the Role
***The Eater Growth Analyst role is a unique opportunity to have a direct impact on the success of Uber Eats in Sub-Saharan Africa (SSA). You will support the South African and Kenyan business (with additional expansion opportunities) and Eater (consumer) team by developing a deep, quantitative understanding of local market dynamics, analysing Eater behaviours, experimenting with different growth tactics to determine which ones work optimally and jumping on challenges as they emerge

What You'll Do:

***-
Improve or innovate new processes by identifying operational areas of improvement to keep the Eater (consumer) team as efficient as possible
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Lead projects that leverage data and analytics to develop an in-depth understanding of our Eaters (compelling 'stories' and synthesized insights) and acquisition/growth funnel performance. Identify opportunity areas, influence cross-functional partners, and execute projects to deliver sustained and material growth
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Provide insights to understand business context and market opportunity, surface gaps and opportunities, and develop business plans to build cross-functional alignment on actions to improve Eater success and business growth
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Own data analysis and visualisation, and communicate the outcomes / insights to various stakeholders to aid strategic decisions that lead to improved Eater experience
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Understand, track, and improve metrics such as Eater lifecycle, quality, and profitability
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Develop, maintain, and communicate detailed reporting models to assist decision-making for promotions, acquisition, engagement and re-engagement of Eaters.
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Build tools and processes:Use your analytical ability combined with operational rigor to build tools and processes to drive forward important metrics.
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Stakeholder Management:Work closely with cross-functional teams (locally, regionally and globally) to achieve common goals and potentially manage critical external stakeholders.

What You'll Need:

***- Bachelor's degree in computer science, engineering, mathematics or equivalent

  • Strong analytical and critical thinking skills with the ability to translate complex data into actionable insights.
  • Proven experience in consumer behavior analysis, market research, or a related analytical role
  • Passionate about data, discovering trends, driving actions through insights.
  • Experience using data and metrics to determine and drive improvements
  • A creative mindset
  • Proficiency in data analysis tools such as Excel, SQL, Python, R, or similar.
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership


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