Current jobs related to Customer Experience Analyst, South Africa - Johannesburg, Gauteng - Flutterwave

  • Become a Customer Experience Evaluator

    1 week ago

    Johannesburg, Gauteng, South Africa In On Africa Full time

    Become a Customer Experience Evaluator **Job Summary** In On Africa (IOA) is a research consulting and business intelligence firm seeking individuals to provide short-term consultancy services as Mystery Shoppers. As a Mystery Shopper, you will be responsible for evaluating customer experiences and providing valuable feedback to our clients. **Key...

  • Data Analyst

    3 days ago

    Johannesburg, Gauteng, South Africa Starbucks South Africa Full time

    About the Data Scientist position at Starbucks South AfricaWe are seeking a highly analytical and skilled Data Scientist to join our team. As a Data Scientist, you will play a crucial role in helping us make data-driven decisions by analysing large amounts of raw information to identify patterns and trends.You will be responsible for building data products...

  • South Africa Graduate Learnership Programme

    3 days ago

    Johannesburg, Gauteng, South Africa 11113 Citibank, N.A. South Africa Full time

    Unlock Your Potential with Our Graduate Learnership ProgrammeWe are seeking talented graduates to join our one-year Learnership Programme in South Africa. This programme provides a unique opportunity to gain practical work experience, develop your skills, and build a strong foundation for your future career.What You'll GainHands-on experience in a dynamic...

  • Design Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa VML South Africa Full time

    Job DescriptionJob Title: Design Director - Global Brand ExperienceJob Summary:We are seeking a highly experienced and visionary Design Director to lead our global brand experience team. As a key member of our leadership team, you will be responsible for shaping the future of our client's brand experiences across the globe.Key Responsibilities:Lead the...

  • Data Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Stryker South Africa (Pty) Ltd. Full time

    About the RoleStryker South Africa (Pty) Ltd. is seeking a highly skilled Data Analyst to join our team. As a key member of our commercial team, you will be responsible for providing actionable insights and analysis to support business growth and decision-making.Key ResponsibilitiesDevelop and maintain standardized reports in PowerBI to track key performance...

  • Head of Technology Strategy for Business and Commercial Banking in South Africa

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Job OverviewAs the Head of Technology Strategy for Business and Commercial Banking in South Africa, you will play a critical role in shaping the technology strategy for our Business and Commercial Banking segment. Your primary responsibility will be to advise, define, and orchestrate the technology strategy to deliver end-to-end technology solutions that...

  • Quantitative Analyst

    3 weeks ago

    Johannesburg, Gauteng, South Africa Starbucks South Africa Full time

    About the Quantitative Analyst Position We are seeking a talented Quantitative Analyst who will assist in evaluating extensive datasets to uncover insights and enhance our operational efficiency. You will develop analytical tools to derive significant business intelligence, assess trends, and support informed decision-making. The ideal candidate will possess...

  • Customer Experience Strategist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Ad Talent Africa. As a key member of our organization, you will be responsible for designing and implementing strategies that enhance the customer journey across all touch-points.Key ResponsibilitiesCustomer Journey Mapping: Create detailed maps of the customer...

  • Sales Director South Africa

    2 weeks ago

    Johannesburg, Gauteng, South Africa Securitygen Ltd Full time

    Job Title: Sales Director South AfricaSecurityGen Ltd, a global leader in telecom security, is seeking an experienced Sales Director to lead our sales efforts in the South African market. As a key member of our team, you will be responsible for identifying and pursuing new sales opportunities, maintaining strong relationships with existing customers, and...

  • South Africa Marketing Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa AE009 Oliver Wyman FZ-Llc Full time

    Job OverviewWe are seeking an experienced Marketing Manager to join our team as the Country Marketing Lead for South Africa. This role will play a crucial part in driving our marketing efforts, establishing our brand presence, and supporting our expanding ambitions in the South African market.Key ResponsibilitiesDevelop and implement integrated growth...

  • South Africa Marketing Manager

    4 days ago

    Johannesburg, Gauteng, South Africa AE009 Oliver Wyman FZ-Llc Full time

    Job OverviewWe are seeking an experienced Marketing Manager to join our team as the Country Marketing Lead for South Africa. The successful candidate will play a crucial role in driving our marketing efforts, establishing our brand presence, and supporting our expanding ambitions in the South African market.Key ResponsibilitiesDevelop and implement...

  • South Africa Marketing Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa AE009 Oliver Wyman FZ-Llc Full time

    About the Role:Oliver Wyman, a global leader in management consulting, is seeking an experienced Marketing Manager to drive our marketing efforts in South Africa. As the Country Marketing Lead, you will play a crucial role in establishing our brand presence and supporting our expanding ambitions in the South African market.Key Responsibilities:Develop and...

  • Technical Manager

    5 days ago

    Johannesburg, Gauteng, South Africa Rentokil Initial Full time

    Job Title: Technical Manager - South AfricaRentokil Initial is a global services company with a presence in 70 countries, employing over 35,000 colleagues. We are at the forefront of technology and innovation, striving to protect people and enhance lives through pest control, hygiene, and interior services.We are experts in our fields, investing in training,...

  • Regional Sales Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Hedz recruitment solutions Full time

    Regional Sales Manager OpportunityWe are seeking a highly motivated and results-driven individual to join our team as a Regional Sales Manager for South Africa. This challenging role requires an individual who can actively seek out and engage prospective clients while embracing the opportunity to pioneer and grow with a new specialty tire brand in South...

  • Senior Insights Analyst

    4 days ago

    Johannesburg, Gauteng, South Africa mccainfood Full time

    Senior Insights AnalystJob Summary:We are seeking a highly skilled Senior Insights Analyst to join our team at McCain Foods. As a key member of our commercial team, you will be responsible for delivering commercial analytics and insights to inform strategic business decisions.Key Responsibilities:Develop and maintain accurate and timely analytics reports for...

  • Senior Field Service Engineer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Alfa Laval Full time

    Job SummaryAlfa Laval is seeking a highly skilled and experienced Field Service Engineer to join our team in South Africa. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers across the region.Key ResponsibilitiesCommissioning and troubleshooting of high-speed separators, fresh water...

  • Account Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa HAVAS MEDIA SOUTH AFRICA (PTY) LTD Full time

    About the RoleHavas Media South Africa (Pty) Ltd is seeking a highly skilled Account Director to join our team. As an Account Director, you will be responsible for building and executing Media Experience (Mx) strategies for our clients across various channels.Key ResponsibilitiesDevelop and implement Mx plans that align with client objectives and industry...

  • Land Transport Manager South Africa

    5 days ago

    Johannesburg, Gauteng, South Africa Tiger Recruitment Full time

    Job Title: Head of Land Transport South Africa Job Summary: We are seeking a highly experienced and skilled Head of Land Transport South Africa to join our team at Tiger Recruitment. The successful candidate will be responsible for managing and refining the transportation operations of our client, an International Freight Forwarding Company. Key...

  • Chief Revenue Officer

    2 weeks ago

    Johannesburg, Gauteng, South Africa LexisNexis South Africa Full time

    Drive Revenue and Shape the Future of Risk and Compliance Solutions with LexisNexis South AfricaAre you passionate about consultative sales and eager to collaborate with dynamic teams? At LexisNexis Legal & Professional, we're seeking a driven Sales Leader for South Africa to lead our governance, risk, and compliance solutions to new heights.**Key...

  • National Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Starbucks South Africa Full time

    {"h1": "National Operations Manager at Starbucks South Africa", "p": "As a dynamic leader with a passion for excellence, you will oversee our National Store Network and drive operational success at Starbucks South Africa. With a strong track record of team development and a knack for developing high-performing teams, you will foster a culture of...

Customer Experience Analyst, South Africa

3 months ago

Johannesburg, Gauteng, South Africa Flutterwave Full time

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The role:

Flutterwave is looking for a Customer Experience Analyst who will support the effective & efficient management of customers by providing first level support to our South Africa customers and ensuring resolution of complaints received across all channels.

The role will also support customer onboarding and customer retention initiatives.

We are not a one size fits all organization, and we are proud of our close-knit, diverse team. We're looking for people who can bring their unique perspectives to this role.

What Your Day-to-Day Activities Will Be Like

  • Act as the first contact person for all internal and external customer queries and complaints in South Africa
  • Build relationships, earn trust and buyin from customers in order to get referral business and retain customer loyalty.
  • Act as the first line of escalation for all customer complaints.
  • Ensure that the support channels for South Africa are always functioning, documenting and reporting any interruption in service to the appropriate channel.
  • Assist in maintaining clear and open twoway channels of communication with other departments within the company.
  • Ensure all queries and complaints from existing and potential customers are effectively and promptly resolved within SLAs.
  • Examine pertinent information and determine accuracy of customer issues and responsibility for resolution.
  • Ensure effective provision of answers to questions and enquiries from the public about the Flutterwave's products and services.
  • Provide insight on customer feedback for product and process improvements.
  • Crosssell other products to customers
  • Carry out telephone survey calls.
  • Onboarding of Merchants and Customers in South Africa.

Required competency and skillset to be a waver

  • A/BSc
  • Minimum of Second Class Upper
  • 23 years Customer Experience work experience
  • Good verbal and written communication skills in English
  • Ability to resolve customer's queries.
  • Passion for excellence


 Result oriented
  • Focuses on getting things finished.
  • Confidentiality
  • Good computer skills
  • Strong Influencing and Persuasive Skills.
  • Ability to handle pressure/conflict.
  • Team Player
  • Excellent Interpersonal Skills
  • Good problem solving skills
  • Ability to work with mínimal supervision.
  • Integrity and honesty
Other requirements

  • Willingness to work on shifts (including weekends & public holidays)
  • Positive attitude
  • Willingness to switch roles within the team
  • Authorization to work in
    South Africa without sponsorship