Territory Account Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Uber Full time

About the Role:


Uber Eats path to success is a result of a hyper local presence, involving our merchant partners, couriers and customers.

The Account Manager embodies this strategy by driving the growth of specific cities, areas and partners, both on the topline (orders and clients growth) and bottom line (average basket), with a focus on the partner's dimension & experience of the marketplace.

This role is an opportunity to help grow Uber Eats with a strong sense of ownership. This role calls for a combination of an operational approach, analysis of performance and exceptional relationship management.

You should thrive in an "all hands on deck" environment, love solving problems, and above all be passionate about our partners.


What you will do:

  • You will be in charge of driving business performance
  • You will identify key merchants to acquire to keep enriching the selection already available on the platform, and coordinate with our dedicated sales team to make sure you close the deal
  • You will create longterm relationships with key accounts, ultimately enhancing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business
  • Drive ontheground knowledge and context about the city & partner operations to the wider UberEats South Africa team
  • Act as an ambassador of the UberEats mission, brand, and product
  • Communicate the value of UberEats to merchants and customers
  • Lead and coordinate endtoend sales motion for Enterprise prospects including qualification, education, pricing/quoting, contract negotiation to close deals
  • Build strategic relationships to gain positioning with decisionmakers while driving growth of new business
  • Acquire an extensive knowledge of the merchants, area and cities to identify further options to grow & developing new business pillars e.g. Convenience, Grocery
  • Build tools and processes: Use your analytical ability combined with operational rigour to drive forward critical metrics
  • Partner with internal teams to solve problems and ensure that feedback received is used in improving our product and operations

What you will need:

  • Minimum 2 years of experience in an account management role
  • Bachelor's Degree in a commercial/ technical field
  • Advanced Excel proficiency and an interest in dealing with numbers and analysis
  • Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
  • Ability to take initiatives and easily adapt to constantlychanging work environments.
  • Desire to work with restaurants/merchants & building a strategic partnership, being proactive, creating positive and lasting relationships to bring them added new value and helping them to reach their potential on Uber Eats
  • Project Management: good organization, prioritization & time management skills
  • Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
  • Be proactive and build positive and lasting relationships with our Uber Eats partners
  • Highly autonomous able to work with mínimal oversight
At Uber, we reimagine the way the world moves for the better.

The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on.

We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity.

Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.

For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this role.

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