Employee Benefits Risk Specialist

2 weeks ago


Pretoria, Gauteng, South Africa PSG Wealth Distribution Full time

Job description:


PSG has an exciting opportunity exciting opportunity for an applicant who will be responsible for Employee Benefit administration and client services.


  • To deliver a professional and excellent quality of service to employers and members of retirement funds, in accordance with the service level agreements and annual strategic planning.
  • To assist and support the employee benefits consulting team in providing professional, high quality consulting and administrative services to clients to ensure client satisfaction, retention, and expansion.
  • To ensure an effective employee benefits environment.
  • To advise on escalated risk underwriting needs for clients

Responsibilities:

  • Assist and support the employee benefits consulting team by dealing with external and internal queries telephonically or by written correspondence as required.
  • Requests for benefit statements
  • Beneficiary nominations
  • Retirement fund withdrawal claims etc.
  • Assist with MyPractice as and when required (spelling)
  • Provide ongoing feedback to clients.
  • Support team in relationship management with service providers.
  • Individual discussion with new members explaining benefits, when required
  • Maintain Client Relationship Management system
  • Ensuring turnaround times and SLA's are adhered to
  • Coordination of highlevel deliveries e.g. member benefit statements
  • Secretarial services; agenda pack preparation, minutes, actions from meeting
  • Manage monthly reconciliations
  • Resolve member/employer/service provider queries
  • Liaise and maintain relationship with service providers and employer groups
  • Individual discussion with new members explaining benefits, when required
  • Attend training and information sessions as arranged by insurers regarding legislation, market and insurance product changes as well as investment presentations
  • Coordination of highlevel deliveries e.g. member benefit statements
  • Agenda pack preparation, minutes, actions from meetings
  • Member and fund communication
  • Analyse rate reviews, obtain quotations from various insurers where necessary, or negotiate revised rates with current insurer
  • Rebroke of risk benefits and administration services every 2 or 3 years, or on request
  • Obtain and compare quotations for new business

Minimum requirements:

  • Completed Bachelor of Commerce in Finance such as BCom (Finance / Business Finance / Investments / Financial Planning Law / Financial Sciences / Investment Management), BCom (Economics), Postgraduate Diploma in Financial Planning and/or CFP
  • Proficient in both spoken and written English and at least one other of the official South African languages
  • Computer literacy (MS Office)
  • Passionate about a career in the Employee Benefits industry

Competencies required:

  • Analytical skills
  • Communication skills (verbal & written)
  • Attention to detail
Client relationship management

Education:

  • Bachelors (required)
Application Deadline: 2023/03/10

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