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Employee Benefits Risk Specialist
2 weeks ago
Job description:
PSG has an exciting opportunity exciting opportunity for an applicant who will be responsible for Employee Benefit administration and client services.
- To deliver a professional and excellent quality of service to employers and members of retirement funds, in accordance with the service level agreements and annual strategic planning.
- To assist and support the employee benefits consulting team in providing professional, high quality consulting and administrative services to clients to ensure client satisfaction, retention, and expansion.
- To ensure an effective employee benefits environment.
- To advise on escalated risk underwriting needs for clients
Responsibilities:
- Assist and support the employee benefits consulting team by dealing with external and internal queries telephonically or by written correspondence as required.
- Requests for benefit statements
- Beneficiary nominations
- Retirement fund withdrawal claims etc.
- Assist with MyPractice as and when required (spelling)
- Provide ongoing feedback to clients.
- Support team in relationship management with service providers.
- Individual discussion with new members explaining benefits, when required
- Maintain Client Relationship Management system
- Ensuring turnaround times and SLA's are adhered to
- Coordination of highlevel deliveries e.g. member benefit statements
- Secretarial services; agenda pack preparation, minutes, actions from meeting
- Manage monthly reconciliations
- Resolve member/employer/service provider queries
- Liaise and maintain relationship with service providers and employer groups
- Individual discussion with new members explaining benefits, when required
- Attend training and information sessions as arranged by insurers regarding legislation, market and insurance product changes as well as investment presentations
- Coordination of highlevel deliveries e.g. member benefit statements
- Agenda pack preparation, minutes, actions from meetings
- Member and fund communication
- Analyse rate reviews, obtain quotations from various insurers where necessary, or negotiate revised rates with current insurer
- Rebroke of risk benefits and administration services every 2 or 3 years, or on request
- Obtain and compare quotations for new business
Minimum requirements:
- Completed Bachelor of Commerce in Finance such as BCom (Finance / Business Finance / Investments / Financial Planning Law / Financial Sciences / Investment Management), BCom (Economics), Postgraduate Diploma in Financial Planning and/or CFP
- Proficient in both spoken and written English and at least one other of the official South African languages
- Computer literacy (MS Office)
- Passionate about a career in the Employee Benefits industry
Competencies required:
- Analytical skills
- Communication skills (verbal & written)
- Attention to detail
Education:
- Bachelors (required)
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