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Customer Liaison Officer
1 week ago
Job Objectives
To provide an efficient sales coordination service to production and sales
Key Responsibilities
Quotes are drafted and sent to customer in time.
Quotes and Orders are processed accurately and timeously according to procedures
Quotes and order conversions are correctly recorded on JDE
Contact with key stakeholders is maintained regarding possible orders or status of proposals
All major quotations and tenders are followed up on and input is provided on project status
All queries/complaints are handled to customer satisfaction
Orders, contracts and confirmations of delivery dates is confirmed and customer is communicated with accordingly External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards
External and Internal customer orders and queries are managed to ensure that expediting is in accordance with set company standards
Weekly and monthly reports are distributed by due date.
Queries on debtors book, updates and expediting are handled to customer satisfaction.
Qualification & Requirements
Grade 12
Computer literate - Microsoft suites packages
At least 3 years customer liaison experience in sales administration environment
Attention to detail
Communication and Problem-solving skills etc.
Quality orientation and customer focus.
JDE will be advantageous.
Applicant Feedback Policy
Job Types:
Full-time, Permanent
Pay:
R15 000,00 - R30 000,00 per month
Experience:
- Customer engagement: 3 years (preferred)
- Brand management: 3 years (preferred)
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