Command Centre Operator

2 weeks ago

Cape Town, Western Cape, South Africa Ecentric Payment Systems Full time
Job Description
Introduction

Founded in 1998, Ecentric thrives in an innovative environment to bring our clients the latest and greatest (accurate, reliable and easy to use) in switching systems and payment processing. As a one-stop, omni-channel payment services provider, we provide the technical expertise and infrastructure to put our clients in control of their business's payment processing and reconciliation, today and in the future.

Our team offers comprehensive experience and expertise across the South African (and beyond) payment gateways landscape. To guarantee the best service, we handle all the one-to-many payment relationships on behalf of our clients so they may focus their energy on growing their business.

As leaders in payment compliance and security, our clients can have the peace of mind that their payment processing needs are met efficiently with absolute security.

Position Overview

As an Entry - Level position, the Command Centre Operator reports to the Command Centre Manager in the Operations Department.

Purpose of this position:

The purpose of this position is monitoring of real time EFT processing and online transactions processing. Identifying and reporting on service impacting issues affecting the production environment, together with Ecentric products, networks and applications.

A clear understanding of the operational environment, an acute sense of urgency and the need to communicate accurately and meticulously whilst ensuring near 100% uptime is maintained are key requirements.

The Operations Department requires an Operator with the ability to support the successful delivery of the Department's KPAs by taking responsibility of the following duties:
  • Assist Team Leader to maintain high levels of action, quality and precision, and a delivery focus;
  • Required to complete daily shift tasks;
  • Ensure escalation is done promptly to the correct Support department with minimal downtime;
  • Work with other departments to solve and close current problems where applicable;
  • Communicate and assist team Leader on the status of outstanding internal/external issues and communicate these with all parties concerned;
  • 1st line troubleshooting and problem solving for internal and external clients as well as service providers where applicable;
  • Ensure all necessary tickets/incidents are logged and assigned to the relevant support department;
  • Ensure root cause and resolution analyses are included and updated in all Incidents being updated;
  • On-the-job training and knowledge sharing requirements are brought to Team Leader's attention;
  • Ensure all Checklists are up-to-date and information is captured accordingly;
  • Fulfill ad-hoc requirements that may arise and are not specifically listed above;
  • Provides ongoing support to colleagues;
  • Understand the real time framework;
  • Communications: Written/verbal; and
  • Batch Processes File transmissions.


RequirementsQualification and Certification:

Bachelor Degree in Computer Science or similar is advantageous

Years of (relevant) Experience: Graduates are encouraged to apply some relevant experience is advantageous

Professional Expertise
  • Understanding of systems monitoring
  • Understand the EFT Switching environment
  • Understand the Batch processing environment
  • Understand the different file movement protocol (SFTP, XCOM, CD etc.)
  • Have an understanding how to identify alerts and the process behind them, fixing where possible and alternatively escalating these alerts where required.
Kindly complete the SAPIA assessment that will be forward to your email address immediately after you have submitted your application to show us that you do posses the below behavioural attributes and developed the necessary competencies.

Attributes:
  • Accountable
  • Adaptability
  • Analytical
  • Attentive
  • Collaborative
  • Communicative
  • Dependable
  • Initiative
  • Organised
  • Resilience
  • Trustworthy


Benefits
  • Pension fund;
  • Disability Benefit;
  • Death Benefit;
  • Dread disease; and
  • Funeral Cover.


Requirements
Applied learning; Attention to detail; Professional/technical expertise; Quality orientation; Verbal and written communication skills; Facilitation skills; Problem-solving skills; Critical thinking skills; Ability to develop Process Flow diagrams and models; Ability to develop use cases and wireframes; Ability to undertake requirements review, validation and to develop user stories; Ability to apply the relevant data analysis technique – whether at business, software or information level; Proficient in relevant Microsoft tool i.e. Word, Excel and PowerPoint; Ability to establish and build stakeholder relationships; Self-managing – pro-active and dependency aware; Ability to clarify and resolve ambiguity; Ability to understand technical concepts; Ability to learn and apply business analysis methodology; and Ability to development industry domain specific knowledge.

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