Commmand Center Operator

2 weeks ago

Cape Town, Western Cape, South Africa Ecentric Payment Systems Full time
Job Description
Position Overview

As an entry level position, the Operator Team Leader reports directly to Support Operation Manager. The successful candidate will play a crucial role in providing leadership, supervision, coordination, and disciplinary management within the Command Center, while attending to technical support operations, troubleshooting technical issues, and collaborating with stakeholders. This role presents an opportunity to leverage your expertise and play a critical role in maintaining the smooth operation of critical systems, ensuring prompt issue resolution, and fostering collaboration among team members and stakeholders.

We are looking for individuals who can bring fresh perspectives and innovative solutions to the table, while also collaborating effectively with colleagues across departments. If you're ready to embark on a challenging yet rewarding journey with us, we invite you to explore the details of this position further.

Join us in shaping Ecentric's future, as we strive towards our shared goals to be the Payment Service Provider (PSP) of choice.

Roles and Responsibilities
  • Supervise command center operators, providing guidance and support for smooth operations and effective communication.
  • Coordinate and oversee command center activities, ensuring adherence to established processes.
  • Implement disciplinary actions as per company policies, addressing performance issues promptly.
  • Monitor alerts, coordinate communication between teams, and troubleshoot technical issues.
  • Identify ongoing problems, investigate causes, and facilitate resolution.
  • Communicate with Operations Support Manager regarding issue status and updates.
We kindly request that applications are done through our Career Portal only:

RequirementsWe kindly request applicants to carefully note the required skills, competencies, and education levels outlined in the job description.

Your attention to this requirement is appreciated and will ensure a more efficient and accurate evaluation of your candidacy.

Qualification and Certification:
(limited to professional and relevant experience as specified in the job ad details)

Critical:

A bachelor's degree in Computer Science, Information Technology, or a related field.

Advantageous:

Relevant technical certifications or equivalent experience

Years of Experience

Minimum: 2 years
Maximum: 5 years

Professional Expertise

Critical:

Experience in technical support or IT operations, with proficiency in troubleshooting various technical issues, including but not limited to server failures, switch malfunctions, and memory or CPU usage discrepancies.

Advantageous:

The role further demands 1 - 2 years' experience in a Team Leader (not management) role within an operations department.

We kindly request that all applicants complete the SAPIA assessment, which will be emailed immediately after submission of the application, within the next 3 days to ensure consideration of your job application.

We appreciate your prompt attention to this requirement and eagerly anticipate reviewing your complete application.

BenefitsOur Culture & Philosophy

We go beyond being just an employer - we are a long-term career growth partner in South Africa's payments industry. Here, we unleash our employees' potential, embrace innovation, and shape the future of the payments industry.

As such, we are committed to providing a comprehensive and competitive benefits package designed to support our employee's well-being, foster personal and professional growth, and enhance their overall quality of life. Our employee benefits program is tailored to meet the diverse needs of our workforce, recognizing that each individual plays a vital role in driving our company forward.

From retirement planning to professional development and work-life balance initiatives, Ecentric is dedicated to empowering our employees to thrive both inside and outside the workplace. We understand that happy, healthy employees are the key to a thriving organization, and our benefits program reflects our ongoing commitment to supporting our most valuable asset – our people.
  • Competitive salary structure including:
    • Pension fund;
    • Disability Benefit;
    • Death Benefit;
    • Dread disease; and
    • Funeral Cover.
  • Hybrid (2 days on-site) and flexible working hours are offered, with some exceptions.
  • Conveniently located at the infamous "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:
    • Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
    • Gym and Child Care Facilities (inside Great Westerford Building)
  • Membership to Lyra Wellbeing


Requirements
Demonstrated leadership and strategic vision in the designated domain. Proven track record working with Senior Managers and Executives, exhibiting composure, credibility, and technical acumen. Familiarity with Command Centre and major incident management functions. Strong skills in establishing and managing operational procedures. Analytical skills with the ability to coordinate relationships of various IT technologies for effective business service delivery. Detail-oriented, capable of driving change to promote order, control, and consistency in an Operations environment. Excellent written and oral communication proficiency in English

  • Data Center Technician, Data Center Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Data Services South Africa (Pty) Ltd Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Director of Call Center Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Director of Call Center OperationsJob Type:Full-time, PermanentLocation:Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Director of Call Center Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Director of Call Center OperationsJob Type:Full-time, PermanentLocation:Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Director of Call Center Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Director of Call Center OperationsJob Type:Full-time, PermanentLocation:Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Data Center Engineering Operations Internship

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Data Services South Africa (Pty) Ltd - E35 Full time

    In pursuit of Bachelor's Degree in IT, Mechanical, Electrical, or Electronic Engineering, or has already graduated in those fields. Fluent EnglishRoles starting from June 2024 in South Africa.At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people....

  • Data Center Technician, Data Center Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Data Services South Africa (Pty) Ltd Full time

    2+ years of computer hardware troubleshooting and repair experience 1+ years of computer networking experience High school or equivalent diplomaAre you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? We are currently expanding our...

  • Data Center Engineering Operations Internship

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Data Center Engineering Operations InternshipRoles starting from June 2024 in South Africa.At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where...

  • Data Center Engineering Operations Internship

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Data Center Engineering Operations InternshipRoles starting from June 2024 in South Africa.At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where...

  • Data Center Engineering Operations Internship

    2 weeks ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Data Center Engineering Operations InternshipRoles starting from June 2024 in South Africa.At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where...

  • Inbound Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center ManagerJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Inbound Call Center Director

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center DirectorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Cafe Javas Uganda Full time

    Call Center Manager - East Africa (Kampala, Uganda/Nairobi, Kenya)Looking for a Talented Call Center Manager in Kampala, Uganda/Nairobi KenyaMUST HAVE:Minimum of 3 years experience as Call Center Manager preferably in the Food Delivery SectorAre you a dynamic and experienced Call Centre Manager, with a record for having sober habits, looking for an exciting...

  • Call Center Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Cafe Javas Uganda Full time

    Call Center Manager - East Africa (Kampala, Uganda)Looking for a Talented Call Center Manager in Kampala, UgandaMUST HAVE:Minimum of 5 years experience as Call Center Manager preferably in the Food Delivery SectorAre you a dynamic and experienced Call Centre Manager, with a record for having sober habits, looking for an exciting opportunity in the vibrant...

  • Call Center Operations Director

    2 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Call Center Operations Director-03X2CDescription:Operations Director - Cape TownAt TTEC, we're all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and...

  • Inbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Inbound Call Center Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center SupervisorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Data Center Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa Infotree Global Solutions Full time

    As a Data Center Technician, you will be responsible for performing various tasks, including hardware setup, diagnostics, troubleshooting, and decommissioning. You will follow standard procedures and protocols to ensure the smooth functioning of data center operations. Additionally, you will contribute to documentation efforts, share knowledge, and actively...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Jobs Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...

  • Inbound Call Center Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title:Inbound Call Center AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...