Command Centre Manager

2 weeks ago

Cape Town, Western Cape, South Africa Shoprite Group Full time
Closing Date
2023/03/1- Reference Number

SHO

  • Job Title
Command Centre Manager

  • Job Type
Permanent

  • Location
  • Country
South Africa

  • Location
  • Province
Western Cape

  • Location
  • Town or City
Cape Town

  • Purpose of the Job


The purpose of the Command Centre Manager is to manage a full Security Command Centre Operation in a 24/7 working environment (including weekends) - utilizing and operating all the systems within the command centre, ensuring that all requests for assistance are attended to, and all electronic systems are operating to their optimum and according to procedures.


  • Job Advert Details
  • Job Category
Finance

  • Job Objectives
  • Manage all aspects related to the Security Command Centre operation.
  • Monitor security reporting processes making sure all the factors comply with the agreed quality of reports, the quantity of information, and timing through all the phases of an incident and recovery.
  • Act as Point of Contact for all (in/out) incident reporting between security contractors and designated Shoprite Checkers personnel.
  • Ensure that the command centre always remains secure, and no unauthorized person enters the command centre.
  • Operate, monitor, evaluate and maintain CCTV systems to notice ongoing and/or potential security issues and communicate them further according to procedures and instructions.
  • Ensure transmissions, media files, logs, documents, and records adhere to necessary standards while ensuring their availability, confidentiality, and integrity.
  • Prepare, extract, and arrange documents, records, and media files according to standards so that they can be further used internally, or by Law Enforcement agencies.
  • Manage the telephone system, including the dedicated emergency telephones and hotlines and follow emergency response procedures.
  • Undertake any other duties that are necessary within the command centre and monitor the Command Centre Operational activities ensuring high operational and service levels are maintained.
  • Work closely with all stakeholders assessing all risks (operational and data protection compliance) are identified, monitored, mitigating controls are implemented and operational effectiveness is reported on.
  • Report immediately of any equipment or system failures.
  • Assign and monitor the execution of specific tasks, coaching all staff members to understand what is required during the shift.
  • Communicate with the Operational component via telephone or radio, on a regular basis, according to procedure. Ensure that all agreed procedures are duly executed by the Operational Component and reporting all discrepancies to the senior management team.
  • Qualifications
  • Diploma in Security Services or related (beneficial).
  • PSIRA registered (essential)
  • Experience
- +3 years' experience in a security management-orientated role, overseeing a team and operational activities, multi-tasking to deliver effective administration systems - (essential).

  • Knowledge and Skills
  • Solid proficiency in MS Office 365 with welldeveloped Excel skills (essential)
  • Sound knowledge of Operating processes and procedures (By laws, traffic laws, criminal procedure, SAPS/Traffic/Medical/Fire/Emergency services operating procedure

  • Command Centre Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Ecentric Payment Systems Full time

    Introduction Founded in 1998, Ecentric thrives in an innovative environment to bring our clients the latest and greatest (accurate, reliable and easy to use) in switching systems and payment processing. As a one-stop, omni-channel payment services provider, we provide the technical expertise and infrastructure to put our clients in control of their...

  • Command Centre Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Ecentric Payment Systems Full time

    Job DescriptionIntroduction Founded in 1998, Ecentric thrives in an innovative environment to bring our clients the latest and greatest (accurate, reliable and easy to use) in switching systems and payment processing. As a one-stop, omni-channel payment services provider, we provide the technical expertise and infrastructure to put our clients in control of...

  • Station Commander

    2 weeks ago

    Cape Town, Western Cape, South Africa City of Cape Town Full time

    ELIGIBILITYInternal & ExternalCLOSING DATEREFERENCE NUMBERSS 14/23 ExtSALARYBasic Salary: R p.a T12DEPARTMENTFire ServicesDIRECTORATESAFETY AND SECURITY Station CommanderRequirements: Vocational Certificates: Diploma in Fire Technology or GraduateDiploma in Fire Technology or Level 3 Diploma in Fire Science,Operations, Fire Safety and Management or Graduate...

  • Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Our client is seeking a Centre Manager, which will be responsible for the success of their Cape Town branch.Their aim is to add onto their expertise in running a profitable business, retaining clients and exceeding client expectations.The responsibilities are listed below, however is not limited to:Be the first point of contact for all clients when there is...

  • Call Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Call Centre Manager Position Available in Cape TownAbout the Company: A growing company in the Collections industry is seeking a Call Centre Manager to oversee a 50 Seater call centre in Cape Town.Grade 12 qualification requiredCertificate or Diploma in Management or Human Resources preferredMinimum of 3 years experience in Call Centre Management or...

  • Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Globevest Group Full time

    Salary: Market relatedLocation: Cape TownJob type:PermanentIndustry: Serviced Office SpaceReference Number: RDT.C.CM COMPANY DESCRIPTION:Our client is a premium, serviced office provider is looking for an experienced Centre Manager to join their office space based in Cape Town.JOB DESCRIPTION:A Centre Manager (CM) is responsible for the success of a Branch...

  • Service Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa PG Group (PTY) Ltd Full time

    PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process...

  • Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Globevest Group Full time

    Salary: Market relatedLocation: Cape TownJob type:PermanentIndustry: Serviced Office SpaceReference Number: RDT.C.CM COMPANY DESCRIPTION:Our client is a premium, serviced office provider is looking for an experienced Centre Manager to join their office space based in Cape Town.JOB DESCRIPTION:A Centre Manager (CM) is responsible for the success of a Branch...

  • Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa New Africa Centre Full time

    TitleOperations ManagerReports toGEM Education Assessment Centre's Manager (GEM Hub)Work HoursFull time, 40 hours per week (4 weekend days a month)New Africa Centre houses the executive management of a partnership withSouthern New Hampshire Universityto offer employment to a team of Reviewers to work remotely with the Global Education Movement's (GEM)...

  • Activity Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Curro Holdings Ltd Full time

    At Curro, we care:Activity Centre Manager:Rosen Castle Tyger ValleyVacancy Reference: 17800:Hey there, education enthusiast Curro is on the hunt for vibrant teachers who love learning as much as teaching. Ready to spark curiosity, ignite passion and nurture the love for learning? Join the Curro clan and let's make education fun together"What are we looking...

  • Centre and Portfolio Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Sagen Advisory Full time

    Company Description:Sagen Advisory Recruitment company is recruiting a highly skilled and motivated Centre/Property/Portfolio Manager to join the team of a reputable property development and management company, known for its commitment to excellence. With a diverse portfolio of properties and centers, they strive to create exceptional environments that meet...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organisation. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa CapeNature Full time

    CapeNature seeks to employ an experienced and enthusiastic Contact Centre Manager to provide excellent customer service and to promote this idea throughout the organization. This role requires a solid understanding of customer service with a clear goal to keep the Customer Service Agents running in an efficient and profitable manner, to increase customer...

  • Cqc Registered Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The ADHD Centre Full time

    The ADHD centre London and Manchester is a. Private psychiatric clinic specialising in the assessment and management of patients with ADhD.The ADHD centre is looking for experienced medical letter proof readers to join our expanding team.This is a full time remote flexible working role but would involve work during the weekend.As well as proof reading...

  • Solution Application Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Jenrec Full time

    A leading Company in the FinTech industry, is seeking a dynamic and experienced Operations Support Manager to join their team. You will play a crucial role in implementing and supporting our operating requirements, ensuring alignment with service monitoring, availability, and health.The Department requires a Operations Support Manager with the ability to not...

  • Social Media Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Sales Centre Co. Full time

    Monthly payment:$800Fulltime contract positionWe are seeking a talented Social Media Manager to join our team. As the Social Media Manager, you will be responsible for developing and implementing our social media strategy and our clientsto increase brand awareness and drive engagement.Job Requirements:To be considered for this position, candidates must...

  • Service Centre

    2 weeks ago

    Cape Town, Western Cape, South Africa TSM Consulting Full time

    Our client, a trailer manufacturer in the Boland region, is looking to employ a service centre manager. The role of the service centre manager includes managing all the functions in providing their customers with an all-round service excellence experience. The manager needs to be able to combine his technical experience with his management expertise.As the...

  • Contact Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    Job descriptionCall Centre ManagerJob OverviewFor delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client's expectations through regular and effective dialogue. I translate the collective...

  • Outbound/inbound Call Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Seven Seas Recruitment Full time

    Job Title: Outbound/Inbound Call Centre ManagerRemuneration: R28,000 - R32,000 per month (based on experience)Job Type: Full-timeCompany Overview:We are an innovative, contemporary, and dynamic Real Estate Brokerage located in Cape Town. With a yearly turnover exceeding R2 Billion, we aim to be the forefront brokerage brand globally, driven by...

  • Property Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Southern Shore Recruitment Full time

    Property Centre managerCBD - Cape TownR Be part of this dynamic office space solution - Managing various offices.Ideal for a person who has worked within the property industry managing offices which include the following responsibilities:Be the first point of contact for all clients when there is a complaint/query or a question ona daily basis, providing a...