Centre Sales and Operations Support
2 weeks ago
LAL Language Centres South Africa (Pty) Ltd
Centre Sales & Operations Support
Summary:
Primarily to assist with Direct sales both onsite and via other channels, from enquiry through to putting the booking on the system, but also assist in onsite customer facing operations tasks, i.e.
Location:
LAL Cape Town, 319 Main Road, Sea Point, Cape Town, 8005, South Africa
Line Manager:
LAL Cape Town General Manager
Main Responsibilities and Tasks:
Sales and Admissions:
- To deal with walkins (show them around the school and assist them with any questions they may have)
- Creating quotes for all new direct bookings (in school and via the service desk)
- Assist with processing booking requests onto the designated booking system and issue all booking documents
- Attend to and support student and agent questions, booking changes and enquir
- To assist the Office Manager with chasing payment
Student/Customer Engagement:
- Provide customer service support to students with regards to their bookings, pay
- Assist in all aspects of ensuring a great customer experience for our students
- Assist in gathering feedback, promoting social media posts and upselling any ser
Social Media and Marketing:
- Creating ideas which would generate content for social media
- Assist with organising events, overseeing filming of social media videos and coordinating staff and students for these events/videos/photoshoots
Person Specification:
Essential
Qualifications
- Experience with booking/reservation systems (Fidelo/CLASS)
Experience
- General office administration experience
- Experience of using full range of Microsoft Office Suite
- Helpdesk/service desk not essential but would be ideal
- Face to face/Front of house customer relations
Skills, Knowledge and Abilities
- Excellent level of spoken and written English
- Accuracy and attention to detail, particularly when working to tight deadlines
- Ability to work on own initiative as well as part of a team
- Ability to use Microsoft Word and Excel
Personal Attributes
- Willingness to work nonstandard hours when necessary
- Ability to work under pressure and multitask.
- Ability to prioritise workload and deal with conflicting demands
- Attention to detail
- Organised
- Efficient
Aptitude
- Eager to learn and operate new IT systems
- Positive on learning new skills
- Friendly, fun and happy to engage with customers, but professional
Desirable
Qualifications
- Matric education or equivalent
Experience
- Experience of using Office 365
Salary:
R9, R11,576.00 per month
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/02/25
Expected Start Date: 2023/03/01
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