Helpdesk Technology Operator

About Us:Tsebo Facilities Solution is looking for a Helpdesk Operator to receive the calls made at the helpdesk and log the calls required accurately and professionally. To allocate the calls to the correct facilities manager and In-house team member and ensure that the call is actioned, closed and followed up if required. To maintain communication with the...

How you'll roleAs a Helpdesk Manager, you will assume responsibility for leading and supervising a helpdesk team, ensuring the efficient and effective handling of queries, reports, and requests generated on the helpdesk platform. Your key responsibilities will involve recruiting and training team members, setting objectives, analysing performance metrics,...

About Us:Tsebo Facilities Solution is looking for a Call Centre Agent:To provide a professional Helpdesk service by providing value added customer service to Facilities users and focusing on customer needs, thereby ensuring customer satisfaction.To ensure service delivery is aligned to the output specifications pertained in the PPP AgreementStandby support...

IT Helpdesk AgentIntroduction:As an IT Helpdesk Agent, you are responsible for answering calls in the support queue as well as providing remote assistance to customers. This will be in the form of telephonic assistance or via remote assistance tools.In this role, you will provide a variety of IT support services which will include but not limited to,...

About ReflexEstablished in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service...

To be successful in this role, the candidate will be responsible for technical helpdesk support. The candidate will be the go-to person for providing technical assistance and support related to vehicles, Mechanical and electrical. They will be responsible for answering queries and resolving any vehicle related issues. Ultimately, the candidate will ensure...

Technology Implementer - JHB, South AfricaTechnology Implementer:For international mining software company:Does this sound like the big picture of your career?:You are a smart and experienced IT professional, looking for versatile work at a globally growing software company You have a working understanding or are interested in geology You are motivated by...

These jobs were popular with other job seekers Reference: JHB002475-TR-1We are recruiting for a Senior Helpdesk Support Engineer. Duties & Responsibilities Customer ServiceReceive calls from senior customer engineer/ help desk.Verify/ identify problems with help desk.Contact users to get clarity on problems and trouble shoot.Provide telephonic support to...

IT Support Helpdesk Level - RMM SpecialistOne of our Clients based in the US are looking to grow their team with experienced Remote IT Support Helpdesk Level - RMM SpecialistKey Requirements: (Min 1 year Experience) Proficiency in maintaining and monitoring Remote Monitoring and Management (RMM) tools, specifically NinjaOne RMM: Experience in handling basic...

My client based in Parktown is seeking a Helpdesk Team Leader to join their team. The successful encumbant will be managing a Team of Held Desk Engineers that offers user support, desktop support and system support.Must have managed a team of helpdesk engineers previously (Non-Negotiable)Responsibilities: Daytoday management of support calls First, Second...

JOB TITLE: Help desk Analyst.DEPARTMENT: Help Desk (Johannesburg, SA)REPORTING TO: Help desk Manager.PURPOSE OF POSITIONSupporting the current maintenance customers in the region and achieve SLA targets.KEY RESPONSIBILITIES Responsible for the first level support of customers and distributors in the region by responding to their requests and resolving their...

We are looking for an analytical and solutions-driven Operations Specialist to join our city operations team in our South Africa ride-hailing operations.You will be responsible for day to day management of key metrics within city operations, focusing on maintaining and improving quality, performance and compliance. You will be working closely with the...

NTT is a major global organization in the IT industry that brings together individuals, information, and technology to build a brighter and more sustainable future.In today's interconnected world, establishing meaningful connections is crucial. By uniting skilled individuals, top-notch technology partners, and emerging innovators, we assist our clients in...

NTT is a major global organization in the IT industry that brings together individuals, information, and technology to build a brighter and more sustainable future.In today's interconnected world, establishing meaningful connections is crucial. By uniting skilled individuals, top-notch technology partners, and emerging innovators, we assist our clients in...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

CONTRACT ROLEKey Roles and Responsibilities: Full technology solutions architecture lifecycle, including requirementsgathering, vendor selection, design, costing, and nonfunctional optionality Formidable team working skills across matrixed client, supplier, and geographically dispersed virtual teams Experience in delivery that includes the use of external...

Your daily adventures will include: Manage the Africa People Operations team for Services Delivery responsible for HR transactions and documents & the Global People Experience team responsible for Ticketing system and Knowledge base Ensure the highest standards of Continuous and Operational Excellence, driving out complexity in our processes and practices...

Provide first Level Helpdesk Support on computer systems, serving as first point of contact for customers seeking technical assistance.KEY RESPONSIBILITIES:Technical Responsibilities Customer Service Warranty, Guarantee & Repair claims management Contact clients who have logged tickets and update account managers accordingly Client expectation management...

Job DescriptionTo manage the computer operations infrastructure, infrastructure, server, networking, desktop and database administration of Integrated system staff management architecture strategy Drive business profitability in the context of cost management through Information technology solutions Establish, align and manage target and budget goals whilst...

**OC Operations Proactively devising solutions and assisting with methods and means to timely resolve any outstanding service related issues. Daily monitoring and reporting of KPIs / KQI's across all Services Efficient and early detection of service degradation and customer service impact. Special Events Assurance for Monitoring and Support. (Sporting...