People Operations Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Bolt Technology Full time

Your daily adventures will include:

  • Manage the Africa People Operations team for Services Delivery responsible for HR transactions and documents & the Global People Experience team responsible for Ticketing system and Knowledge base
  • Ensure the highest standards of Continuous and Operational Excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our people team
  • Lead the People Experience transformation and implementation of Ticketing system
  • Design and implement a robust knowledge base fit for purpose
  • Support Bolt in compliance and legislative requirements across all markets in Africa
  • Play a pivotal role in communication across all stakeholders to create awareness and increase collaboration and maintain the knowledge base relevant.
  • Lead resolution of employee and COE escalations as appropriate
  • Coach and direct local People Operation team members to allow them to achieve both organizational and individual objectives
  • Accountable for projects that improve the delivery and effectiveness of our People Operations team

What we are looking for:

  • 2+ years experience of managing fastpaced teams
  • Able to thrive in a rapidlygrowing environment while maintaining integrity, confidentiality, and composure
  • Confident, clear, and professional communication skills
  • Experience of working in matrixed organizations is a plus
  • Knowledgeable in leading HR service delivery & transformation
  • Experience in HR technology
  • Workday, Smartsheets, Box, Hellosign, Lessonly, Leapsome
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Experience in managing multiple process design projects, building a ticketing system and knowledge base platform

  • Skilful in managing a team as well as multiple HR processes, documents, systems and projects
  • General understanding of employment legislation in multiple countries and regions across Africa
  • Agile and responsible, ability to manage competing priorities and deliver accordingly
  • Attention to detail and data accuracy
  • Change management & project management experience is a plus
  • Knowledgeable in Benefits administration for African countries is desirable
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