Head: Sales

2 weeks ago


Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

IntroductionRole Purpose**- To effectively manage the sales operational areas in terms of people, resource allocation, budgeting, systems and processes to ensure achievement of strategic objectives and targets

Requirements:

  • Bachelor's Degree / Advanced Diploma relevant to Industry
  • At least 5 years' experience at a middle management level, specifically in a short
- term insurance sales environment

  • Leadership or Management studies/ qualification advantageous
  • FAIS representative (Must have completed all relevant RE exams)
  • 18 CPD (Continuous Professional Development) points

Duties & Responsibilities

Strategic:

  • Set operational strategy in conjunction with Executive of Sales, Services and Distribution
  • Implement, drive, measure, monitor and achieve strategic objectives and targets
  • Track and monitor the key performance areas of the Sales functions
  • Identify, develop and execute on best operating practices

Revenue Growth:

  • Increase sales revenue by achieving or surpassing sales targets and quotas. This might involve identifying new sales opportunities, penetrating existing markets, and expanding into new markets.

Operational Management:

  • Effective use of Management Information to manage the Sales Operational areas and to identify opportunities, risks, trends and possible areas of cost savings and efficiency improvements
  • Proactive assessment of future departmental needs
  • Regular on the floor involvement and communication with staff is encouraged to facilitate operational problem solving and development of processes and procedures.

Risk Management:

  • Identify potential risks and challenges that could impact sales performance, such as changes in market conditions, competitive pressures, or regulatory issues.
  • Develop contingency plans to mitigate these risks and ensure continuity of sales operations.
  • Actively looking at ways to drive and improve efficiency and productivity
  • Implement, manage, monitor and measure efficient, effective and consistent workflows and processes
  • Maximize gains and minimize claim costs.
  • Identifying enhancements for current processes and systems through innovation and ensure that they are executed on
  • Identify, manage and monitor risks within the department
  • Ensure best practices in minimizing risk and compliance with policies and procedures to contain risk
  • Manage the Sales Operational areas within the regulatory environment (Treating Customer Fairly, FAIS Act, Short Term Insurance Act, Policy Protection Rules etc.)

Sales Process Optimization:

  • Continuously improve sales processes to increase efficiency and effectiveness. This could involve streamlining sales workflows, implementing sales automation tools, and analyzing sales data to identify areas for improvement.
  • Regularly analyze sales data to identify trends, opportunities, and areas for improvement.

Staff:

  • Leading and developing staff to ensure high levels of productivity and performance
  • Ensure a high level of staff morale
  • Pay for Performance Models in place in the areas where it is applicable and regular review of the appropriateness and effectiveness of such a model together with the Actuarial team.
  • Ensure that continuous communication takes place with staff with aim of improving their understanding of the PFP models.
  • Performance Excellence Reviews conducted and recorded biannually with all staff
  • Performance Dialogues held regularly, both formally and informally.
  • Nonperformance issues investigated and resolved speedily.
  • Incentive programs in place and applied consistently
  • Nonadherence to Company values, ethics and codes strongly actioned
  • Ensure focus on EE, diversity and retention issues
  • Ensure disciplinary code/matrix in place and in use
  • Ensure recruitment in line with EE focus and resigned staff replaced speedily (where relevant) by recruiting and appointing the right staff, at the right time, for the right position
  • Ensure that training (informal and formal) is encouraged and supported opportunities for staff development proactively identified and recommended coaching opportunities identified and frequently utilized

Relationship Management:

  • Problem solving assistance provided to staff within a reasonable timeframe
  • Monitoring of effective communication processes in place

Customer Relationship Management:

  • Strengthen relationships with existing customers to drive repeat business and customer loyalty. This might involve implementing customer relationship management (CRM) systems, establishing customer feedback mechanisms, and providing exceptional customer service.
  • Foster a culture of collaboration, accountability, and continuous improvement within the sales organization.
  • Intervention, where appropriate, to ensure effective critical problem resolution.
  • Decisionmaking after appropriate consultation and within appropriate mandate
  • Position of related stakeholders considered.
  • Clear justification for

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