Quality Assurance Agent

2 weeks ago


Johannesburg, Gauteng, South Africa Cartrack Full time
An exciting opportunity exist for a seasoned QA Agent.

Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls.

You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative requirements.

This is a role where your 2+ years' experience as a Quality Assurance Agent in a call centre environment will be valued.

Minimum of matric plus at least 2 years' experience in a similar role is required.

Education:

  • High School (matric) (preferred)

Experience:

  • QA: 2 years (preferred)


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